Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Отвечен

is it illegal to use this for youtube videos

harleymartin12 9 лет назад обновлен Aleksandr 8 лет назад 2

can you get in troube for using this to download youtube videos

Ответ
Aleksandr 8 лет назад
0
Исправлен

Savefrom stops working when scanning images of a long VK page

Spede 9 лет назад обновлен Aleksandr 8 лет назад 8

When I try to scan this page: http://vk.com/wall-63130299?offset=0&own=1 for pictures (note: if you keep scrolling down, more pics appear, so I scrolled for a very long time), the Chrome extension starts scanning but then stalls at roughly 1300 out of 10000 pics.


Note 1: both Chrome and Savefrom are up to date (tried with both 6.15.2 and 6.16.2), my disk isn't full, and I also tried to clear the cache.


Note 2: I only scan the page in order to get links, I am not trying to download the pictures directly.

Ответ
Aleksandr 8 лет назад

Hello. Extension download photos or not?

Send a link to the photo album, we'll check.

0
Отвечен

The download link not found.

Kika 9 лет назад обновлен Aleksandr 8 лет назад 4

Browser: Firefox 45.0 Mac OS X

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Firefox/45.0 Extension: ff-sf 6.18


Saying that The download link not found. : http://webinar.newdirections.ru/2955/room/230/

Ответ
Aleksandr 8 лет назад

Hello, this site is not on the list of supported resources.

The full list can be found here: http://en.savefrom.net

0
Отвечен

suspicious activity detected

Rbrine 9 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Hello, please give us more details.

0
Отвечен

can't download an embedded clip

Alex 9 лет назад обновлен Aleksandr 8 лет назад 2

can't download an embedded clip in http://webinar8.ru/w/6168

Ответ
Aleksandr 8 лет назад

Hello, this site is not on the list of supported resources.

The full list can be found here: http://en.savefrom.net

0
Отвечен

need to be upgraded

Mithun Minna 9 лет назад обновлен Aleksandr 8 лет назад 2

i love your site. but not all times....... sometimes it shows 'link cant be detected'. but when i go to other downloader sites, it'll be detected and downoaded. please try to improve your site. if u fix this bug, then it's fine to use. thnx to read my comment.

Ответ
Aleksandr 8 лет назад

Thank you for helping us become better.

0
Исправлен

Can't download mp3s from vk.com using the arrow link or through playlist

YichGa 9 лет назад обновлен Aleksandr 8 лет назад 3

Hi,


got the latest Chrome Version 50.0.2661.87 m and the latest extension but I can't download mp3s from vk.com using the arrow link or through playlist. I can however download files using the "Download audio files" in the extension menu. Had no problems about a month ago. Do you have a solution?


p.s. TemperMonkey asked will I allow the script access to domains and I always answered with Always allow


Br,


YichGa

Ответ
Aleksandr 8 лет назад

Hello. Reinstall the extension, remove the Tampermonkey extension and Install SaveFrom.net Helper again.

Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Install the extension Chameleon: https://chrome.google.com/webstore/detail/chameleon/dmpojjilddefgnhiicjcmhbkjgbbclob?hl=en-US
2. Install the extension Savefrom.Net: https://addons.opera.com/en/extensions/details/savefromnet-helper/?display=en

0
Отвечен

poque se alento mi computadora al instalar save from

Victor Moreno Gomez 9 лет назад обновлен Aleksandr 9 лет назад 3
Ответ
Aleksandr 9 лет назад

Hello, please give us more details.

0
Отвечен

why i can not download 720@ from youtube

Mutant Mizan 9 лет назад обновлен Aleksandr 9 лет назад 2
Ответ
Aleksandr 9 лет назад

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

0
Исправлен

why lately can not download the video here?

Afra Syarifah 9 лет назад обновлен Aleksandr 9 лет назад 2

why lately can not download the video here? the connection is not secure and the video link already entered can not be loaded. I think mozilla firefox wrong but if I wear google chorme turned out just the same.

Ответ
Aleksandr 9 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Please, send to me a link to a file that will not be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

Сервис поддержки клиентов работает на платформе UserEcho