Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Исправлен

The website says "Download Audio MP4" but that doesn't exits.

Sergio Manuel Frias 8 лет назад обновлен Aleksandr 8 лет назад 2

It should say "m4a". Please, correct this because I'm teaching older people how to download audio files from your site. But, I don't want to teach them something wrong.

It's been like this for a very long time. :(

Ответ
Aleksandr 8 лет назад

Hello, send screenshots of the error.

0
Отвечен

Doesn't have a button hovering over the video before clicking it to watch it

nilelayla 8 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Hello, Please, give us some more details regarding the program and why you can not download (screenshots are welcome).

0
Отвечен

Be Honest

Edith Keller-Purisima 8 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Hello, please give us more details.

0
Отвечен

FACEBOOK NOT RUNNING RIGHT AND GAMES STOP WHEN YOU try to play

Billy Mitchell 8 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Hello, please give us more details.

0
Отвечен

Safari Version 10.1 / SaveFrom.net 7.25 /

maublumen 8 лет назад обновлен Aleksandr 8 лет назад 2

Every time I open my browser it popup a new window confirming that the extension was successfully installed. This is quite annoying to say the truth!

Ответ
Aleksandr 8 лет назад

Hello, look in the browser settings for your home page.

Clean the cache and cookies in your browser.

0
Отвечен

add support for vidio.com

Muhammad Anwari Ramadhan 8 лет назад обновлен Aleksandr 8 лет назад 2

please add support download videos for vidio.com

the example links: https://www.vidio.com/watch/663925-legend-of-zelda-breath-of-the-wild-1-awal-dari-segalanya-d?channel_id=8245237

thanks before. :)

Ответ
Aleksandr 8 лет назад

Hello, SaveFrom.net team will not leave your idea without attention.

Thanks for using our SaveFrom.net Helper

0
Отвечен

unable to download mp3

pvnmessi 8 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Hello, In order to download MP3 from YouTube you need to instal our Ummy Video Downloader. This useful tool will help you download

both HD and MP3 from YouTube: http://videodownloader.ummy.net

0
Исправлен

Still not asking where to save files!

Chantelle 8 лет назад обновлен Aleksandr 8 лет назад 4

Firefox 52.02



Helper Version 7.25



I had this issue before where the Helper automatically downloads to the default browser folder "Downloads" despite that the option has been switched to "Always ask me where to save files". I was informed to install the latest version of the Helper, which I did, and this seemed to have helped for a few days. However, now the issue has come up again, specifically with soundtracks on Soundcloud. Please look into this issue and fix it, or please just point me in the right direction if I missed something?

Ответ
Aleksandr 8 лет назад

Hello, in the extension settings, check the box "Always prompt for saving files".

0
Отвечен

No descargar archivos mp3

Jose Garcia 8 лет назад обновлен Aleksandr 8 лет назад 2

Hola, el addon no descarga archivos mp3,

Ответ
Aleksandr 8 лет назад

Hello, In order to download MP3 from YouTube you need to instal our Ummy Video Downloader. This useful tool will help you download

both HD and MP3 from YouTube: http://videodownloader.ummy.net

0
Отвечен

як скачать из сайта музику

dima20042011 8 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Здравствуйте, как название сайта с которого вы хотите скачать mp3?

Сервис поддержки клиентов работает на платформе UserEcho