Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Спасибо

cool

djidel 7 лет назад обновлен Aleksandr 7 лет назад 2
Ответ
Aleksandr 7 лет назад

Hi. Thanks for using our resources.

0
На рассмотрении

480p resolution not found

Jeevan B 7 лет назад обновлен Aleksandr 7 лет назад 1

Would you like to allow to download video at 480p resolution when it's available as this resolution is much used.

Ответ
Aleksandr 7 лет назад

Hello, 480p extension download only without a sound to download with sound you need to install the program Ummy Video Downloader: http://videodownloader.ummy.net

0
На рассмотрении

Download button dissapeares

d22a22d22a 7 лет назад обновлен Aleksandr 7 лет назад 3

1.Chrome for Linux  61.0.3163.100;

2. Helper version 7.49

 The problem:

When I open an facebook video from a group, I cannot because as soon as I hover the download button, it dissapeares.

Ответ
Aleksandr 7 лет назад

Hello, could you please send a few links you can't download. We will check it out.. 
For the better understanding it'll be great to see a screenshot with the error. 
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
На рассмотрении

Firfox 56.0 (64 bit), savefrom 7.40, windows 10. The download arrow does not appear on the right top of facebook video. Please help to resolve this issue.

shanglur 7 лет назад обновлен Aleksandr 7 лет назад 1

Firfox 56.0 (64 bit), savefrom 7.40, windows 10. The download arrow does not appear on the right top of facebook video. Please help to resolve this issue


Regards,


Srinivas

Ответ
Aleksandr 7 лет назад

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.49:

http://download.sf-helper.com/mozilla/helper_last.html

0
На рассмотрении

forced to use telesvr

Bruce McDaniel 7 лет назад обновлен Aleksandr 7 лет назад 1

televsr. I am not allowed to download any apps that aren't approved. I have been able to use savefrom net. Now I am being FORCED to connect to a service that I do not know or trust. I am not happy to give up that much control of my sessions. I mainly HATE that I have been given no choice or warning. 

Ответ
Aleksandr 7 лет назад

Hello. This was an error, which Savefrom.net has timely fixed. Now you can download a video regular way. We will consider your opinion, and will give our users a choice regarding this in the future.

0
На рассмотрении

Tengo un problema al descargar cualquier cosa. Actualizo los enlaces, desactivo y vuelvo a activar la extensión pero me da error, no me deja descargar nada en youtube.

Alejandro Arias Azuaje 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:

http://es.savefrom.net/user.php?info=1

También necesitamos algunos links que no pueda descargar (para probarlos).

Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.

Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

0
На рассмотрении

Can’t download from www.mixcloud.com

Ivan Magoo 7 лет назад обновлен Aleksandr 7 лет назад 1

Can’t download from www.mixcloud.com

Ответ
Aleksandr 7 лет назад

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

Please, use our extension Video Downloader Pro: http://videodownloaderpro.net 
Possibly, it will download from the website you want.

0
На рассмотрении

when I pull download buttom at my mozilla firefox,the download button didn't respond

Fazi Abdullah 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
На рассмотрении

I DON’T KNOW HOW TO WRITE LINKS!!!!!

Velma dinks 7 лет назад обновлен Aleksandr 7 лет назад 1

HOW DO YOU EXPECT SOMEONE TO  WRITE A FRICKING LINK!?!?!?

Ответ
Aleksandr 7 лет назад

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
На рассмотрении

There's a Problem! the Download button is showing, But when I am placing the Cursor over it, Its Vanishing.

Sujoy Pal 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Сервис поддержки клиентов работает на платформе UserEcho