1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
isnt working
my documents isn’t working. it keeps crashing and it isn’t letting me download anything from youtube. please fix it. thank you.
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Download link not found again?
Browser: Chrome Mobile 64.0.3282 Android
User Agent: Mozilla/5.0 (Linux; Android 5.1; HUAWEI RIO-L01 Build/HuaweiRIO-L01) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.123 Mobile Safari/537.36
Why isn't the link working? I mean it's like a few times even I reloaded the page and use the app it still remain same
Hello, unfortunately this video download is not technically possible, as it is tied to the country.
Getting "Failed to make the request." every time. Worked just fine a few days ago
Browser: Chrome 63.0.3239.132
Video:
No, I'm not using the extension, especially since I would have to pay for it.
Hello, the extension Savefrom.Net is absolutely free.
For the better understanding it'll be great to see a screenshot with the error.
It won’t load when I search my link
please fix this I love this site but all of a sudden it won’t load then it would say failed to load please try again. It irks me so bad. Please please fix this!
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
This don't work worth a shit. Constantly fails
The download cannot be saved because an unknown error occurred.
Please try again.
Hello, Please, let us know what is the name of the program you are using for downloading videos?
Google Chrome browser simply add the extension from Opera add-ons
Unable, not select the "Google Chrome browser simply add the extension from Opera add-ons"please help.. (Windows 10 Pro CU 1709 - Goggle Chrome 64.0.3282.167)
Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
Subtitle
i don't know why it's just me or not. I can't download the subtitle even if there is a subtitle in that video (from youtube). I mean if i download video with soft sub it can't be downloaded. But 2 monts ago i still can download the soft sub. What's happen?
Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.
Сервис поддержки клиентов работает на платформе UserEcho
