Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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not working on vevo videos

shobhitbbbr 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

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video indirdikden sonra videoplayback yaziyo ne yapiyim videonun kendi ismi yazilsin

Agabala Oyunda 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

In what capacity do you download?

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На рассмотрении

Not working on Facebook

Roadrunner 7 лет назад обновлен Aleksandr 7 лет назад 2
Ответ
Aleksandr 7 лет назад

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.58:

http://download.sf-helper.com/mozilla/helper_last.html

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Now getting error message "The download link not found" on Facebook videos

RSF bewildered 7 лет назад обновлен Aleksandr 7 лет назад 1

Trying to download videos from a private facebook community that I am an admin on.  We didn't change permissions. Suggestions?

Ответ
Aleksandr 7 лет назад

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

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I feel that you should not ask us to download the save from.net app as i feel that without downloading the app is better

Jesslyn Chan 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

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why everytime i want to download a video, i should watch the playback? and when i finished watch the playback, i cant find any download button.

selmaintanoktapristia 7 лет назад обновлен Aleksandr 7 лет назад 1

this is the link

Youtube video


i can't find any download button. even when i finished watch the playback. i need it rn
Ответ
Aleksandr 7 лет назад

Hello, after showing the playback, click on the video with the right button and save as.

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I click Download mp4, name the file, and it goes through the download process. Then the screen changes to a blank Download screen and nothing happens. Trying to download a FB video on my iPad to camera roll.

Pat Bruno 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello, Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

For the better understanding it'll be great to see a screenshot with the error.

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На рассмотрении

File name of the downloaded file is videoplayback.xyz .. Can you use the name of the video instead -- so that downloader doesnt have to rename the file to appropriate name after downloading?

Pravin Joshi 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello, unfortunately we can not influence this, downloading is done directly from Youtube.
It is the site Youtube gives with this name.

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https://www.facebook.com/100017679789761/videos/188974965035162/

Mohan Satakopan 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello, the video on the link is not available, we can not verify it.

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Problema al instalar

Nelinho Capcha 7 лет назад обновлен Aleksandr 7 лет назад 1

disculpe pero tengo un problema, al querer instalar, me sale error po sino cerrar el navegador para instalar, pero cuando lo hago no lo instala y se cierra solo, una mano porfavor lo mas pronto

Ответ
Aleksandr 7 лет назад

Hola, para una ayuda más efectiva, necesitamos la siguiente información.
Por favor copie y envíe la información indicada aquí: http://es.savefrom.net/user.php?info=1

Сервис поддержки клиентов работает на платформе UserEcho