Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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На рассмотрении

گزینه دانلود نمی آید

karim1344aghadadi 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, there was an update with a bug fix.
Ummy Video Downloader OS Windows 1.10.4.​​​0
Ummy Video Downloader OS MAC 1.69
Please update or reinstall from our website: https://videodownloader.ummy.net

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I bought the 1 month free, but it says I didn't.

Anonymus 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, please, send us more details regarding the problem.

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Исправлен

No downloads work from google chrome

Matej Šoky 6 лет назад обновлен Aleksandr 6 лет назад 3
Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

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my computer got 3 viruses while downloading)) luckily its MAC

safonova iuliia 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, what exactly did you download? Describe in more detail.

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На рассмотрении

Opera Version:60.0.3255.170, Helper 8.25 now doesn't allow me to download from YouTube

windwalker 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.29: http://en.savefrom.net/user.php#helper_install
Thank
you for using Savefrom.Net browser extension

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no se puede descargar videos

Franz Espinoza 6 лет назад обновлен Aleksandr 6 лет назад 1

no se puede descargar videos de youtube, sale "no se han encontrado enlaces"

Ответ
Aleksandr 6 лет назад

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy
the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

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На рассмотрении

YOUTUBE BLOCKED THIS EXT

Mot Sregor 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

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На рассмотрении

No longer works, saves a text file instead of the video.

Lance 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

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На рассмотрении

It downloads but the file says 0 bytes

mariasofiaysobel 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy
the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
На рассмотрении

I do not manage to update this software because of a fail connexion, why ?

intereduc4 6 лет назад обновлен Aleksandr 6 лет назад 1

I do not manage to update this software because of a fail connexion, why ?

Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

Сервис поддержки клиентов работает на платформе UserEcho