1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Can't download on vk. January 2020. "Can't obtain size of file"
"Could not get file size. Please try again later" I always get this error on Vk.com when trying to download audio file. Using Mac Os X 10.11.6 Google Chrome: Version 79.0.3945.117 (Official Build) (64-bit) Please try and fix this thanks :D
Hello, we know about the problem, our developers find out what is the cause of the error.
Nombres de las descargas como "mp4."
Al descargar de la lista de "Ver Más Tarde" todos las descargas se llaman "mp4(...)." Todas con el mismo nonbre. Creo que ocurre desde la última actualización 8.61
Browser: Opera-Webkit 650 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36 OPR/65.0.3467.78
Extension: opera-chromium 8.61
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
hello I inform you that you cannot download soundcloud, thanks
hello I inform you that you cannot download soundcloud, thanks
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64
Chrome on Mac - Download Button appear but doesn't provide download
Hi there
The download button appear, but doesn't allow any download. Just does nothing when clicked. This problem started few days ago.
Browser: Chrome 79.0.3945 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36
Extension: userjs-chrome 8.64.2
Doesn't work with any youtube page but just to give you an example of problematic URLs:
https://www.youtube.com/watch?v=O-J-qKUGpFU
https://www.youtube.com/watch?v=Awl2shCctP8
Thanks you
Сервис поддержки клиентов работает на платформе UserEcho
