Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

bazı videoları indirmiyor

talip198219 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

Not all videos can be detected in a playlist

zzzzzzzzzzzzzzzzzz 5 years ago • updated by Aleksandr 5 years ago • 1

There are 12 videos in one playlist,but when press [download playlist],only 6 can be detected.What's wrong with it?

Answer
Aleksandr 5 years ago

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.

0
Under review

I cant download video clips from Youtube for two weeks

KellytheSinger 5 years ago • updated by Aleksandr 5 years ago • 1

Dang it I did not see the Catagorys before I pushed Go

OK, here goes again..


Hello! Does anyone have information about Savefrom.net being hacked or a virus disabling it?

Have they had trouble with their stuff or is it my stuff thats causing trouble.?

Ive had trouble downloading that seems to be spreading ...I first had trouble with bitchute dowloads, and then

the problem sprread over to Savefrom.net ...which was stable for years

Any information would be help ful Im researching for a paper on this kind of thing.

Answer
Aleksandr 5 years ago

Hello, Reinstall the extension after an older version is uninstalled. The current version is 8.64:

https://addons.mozilla.org/firefox/addon/savefromnet-helper/

0
Under review

Not workin anymore, worthless... mint 19.3 mate

anachorlis5 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

0
Under review

tik tok

98899889 5 years ago • updated by Aleksandr 5 years ago • 1

It doesn't work for a tik tok

Answer
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

Televzr stopped working

harvgreensburg 5 years ago • updated by Aleksandr 5 years ago • 1

Worked fine a few days ago, then it altogether stopped. When I put in a URL, it gives the loading thing while saying "Preparing download" then reverts to a button to prepare the DL. I haven't made any changes to my PC, but I did update the Televzr software.

Answer
Aleksandr 5 years ago

Hello, please write here: help@televzr.com

0
Under review

download button is not working

MNXQ 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Answer
Aleksandr 5 years ago

Здравствуйте, браузер Google Chrome — расширение исправили версия 8.64
Переустановите по этой ссылке: https://ru.savefrom.net/faq.php#ext_inst_chrome
Браузер Mozilla Firefox — расширение исправили версия 8.64
Переустановите по этой ссылке: https://addons.mozilla.org/firefox/addon/savefromnet-helper/
Для браузера Opera и Yandex — расширение исправили версия 8.64
Переустановите по этой ссылке: https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=ru

0
Under review

download button is not warking

mdrubelsheikh2005 5 years ago • updated by Aleksandr 5 years ago • 1

download button is not warking

Answer
Aleksandr 5 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

I used to download clicking on download. it doesn't work recently.

Mahmood Salimi 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!



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