1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Здравствуйте, для эффективной помощи нам нужна информация о расширении и браузере.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
I cannot download video from this link
- Browser: Firefox 71.0 Ubuntu
- User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0
- Extension: ff 8.64
Hello, Reinstall the extension after an older version is uninstalled:
https://addons.mozilla.org/firefox/addon/savefromnet-helper/
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Not all videos can be detected in a playlist
There are 12 videos in one playlist,but when press [download playlist],only 6 can be detected.What's wrong with it?
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
Customer support service by UserEcho
