Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+1
Отвечен

it doesn't shows me download Icon in VK can u explain me reason?

GiorGi SoSelia 12 лет назад обновлен Aleksandr 10 лет назад 2
Ответ
Aleksandr 10 лет назад

Hello

where doesn't it show you:  in the video, in the music or may be foto?

Version of your browser?

Version of the extension?

+1
Исправлен

Download Error

鱼 Fish 10 лет назад обновлен Aleksandr 10 лет назад 4

Image 680

Ответ
Aleksandr 10 лет назад

Hi. We'll try to fix it ASAP.

+1
Отвечен

can not download from facebook on chrome 46.0

Marcia Valle 10 лет назад обновлен Aleksandr 10 лет назад 2

Hello i can´t download from facebook the message i get is download links not found.

i already uninstall the extension and installed it again several times, clear the browser cache and still get the same message

Ответ
Aleksandr 10 лет назад

Hello. Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

+1
Исправлен

file naming again

Gabri Shally 11 лет назад обновлен Лемур 11 лет назад 1
but this time happend on en.savefrom.net when downloading audio
http://www.youtube.com/watch?v=EIhSnaqou0I
  • Browser: Chrome 35.0.1916 Windows 8.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.114 Safari/537.36
  • Extension: chrome 3.43
Image 192
+1
Исправлен

I cann't download from youtube My information:

Александра Сулименко 10 лет назад обновлен Aleksandr 10 лет назад 2

Browser: Firefox 43.0 Windows 7 User

Agent: Mozilla/5.0 (Windows NT 6.1; rv:43.0) Gecko/20100101 Firefox/43.0

Youtube video
Youtube video
Youtube video
Youtube video
Youtube video
Youtube video

some of video on youtube that i cann't download

Ответ
Aleksandr 10 лет назад

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

While you can use our website to download: http://en.savefrom.net

+1
Исправлен

не всегда работеть

Alex Volk 11 лет назад обновлен Aleksandr 10 лет назад 2
иногда работаеть иногда нет
Ответ
Aleksandr 10 лет назад
Здравствуйте, подскажите название и версии браузера, а так же версию помощника, данную информацию можно узнать пройдя по ссылке: http://ru.savefrom.net/user.php?info=1
+1
Отвечен

I would like to know how do we download videos from facebook. It downloads but not completely

Zoheb Parkar 12 лет назад обновлен Aleksandr 10 лет назад 2
I would like to know how do we download videos from facebook. It downloads but not fully. It stops in between and stops the download. Can you help please.I'm using Firefox latest version.
Ответ
Aleksandr 10 лет назад
Hi
We'll try to fix ASAP
+1
Отвечен

No puedo descargar videos de vk

Gabriela 10 лет назад обновлен Aleksandr 10 лет назад 4

Buenas noches, tengo un problema no puedo descargar ningun video de vk. Me sale error. Esto ocurre solo con videos de vk , si se puede desxargar de youtube y dailimotion. Les agradecería mucho su ayuda

Ответ
Aleksandr 10 лет назад

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser
and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

+1
Отвечен

I can´t download videos from YouTube. HELP!

PeterPanisabadboy 10 лет назад обновлен Aleksandr 10 лет назад 2

Hi! I'd install your app,for download videos,but I can't download videos from YouTube,in Google Chrome.

You can help me with that problem,please?

Thanks.
Ответ
Aleksandr 10 лет назад

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser
and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

+1
Исправлен

SaveFrom extention will not download, or locate the URL codes from Dailymotions! dailymotion.com/video/x15v6p3_madhubala-ek-ishq-ek-junoon-12th-october-2013-video-watch_shortfilms

Karen Repko 12 лет назад обновлен Aleksandr 10 лет назад 3
SaveFrom extention will not download, or locate the URL codes from Dailymotions! dailymotion.com/video/x15v6p3_madhubala-ek-ishq-ek-junoon-12th-october-2013-video-watch_shortfilms


Ответ
Aleksandr 10 лет назад

Please specify additional data:

  • address of the page (URL) from where you try to download the file,
  • links or messages displayed by our website.

If you report an error of extension, please also specify:

  • version of your browser,
  • version of the extension.
savefrom.net/user.php?info=1

Сервис поддержки клиентов работает на платформе UserEcho