Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+1
Fixed

Unable to download Mail.Ru-Video((+_+))

Shinsuke «Сінсуке» 11 years ago • updated by Лемур 10 years ago • 1
Unable to download Mail.Ru-Video((+_+))
Answer
Aleksandr 10 years ago
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+1
Not a bug

your download service continually drops the connection on the video, making me have to start a new download.

11 years ago • updated by Maksym 11 years ago • 1

your download service continually drops the connection on the video, making me have to start a new download. this is a poor service and its sucking your BW dry, a lower download rate would be easily worth not having to to restart 5 times. 

Answer
Maksym 11 years ago

it happens because of the quality of your e-net connection

+1
Completed

Add MP3 format in video downloading

rashid alkamali 11 years ago • updated by Aleksandr 10 years ago • 2
Please add MP3 file option for downloading a video
Thanks.
Answer
Aleksandr 10 years ago
We'll try to do it's in May
+1
Fixed

ok.ru does not work for some movies getting red error

Osman Duman 9 years ago • updated by Aleksandr 9 years ago • 5

example urls http://ok.ru/video/43045948084

or

http://ok.ru/video/43052632756?fromTime=0


most of the movies does not work for me. ı used VPN to be sure they did not ban my ip

nothing changed

Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

+1
Thanks

My thanks!

Vardan Kaladzhyan 11 years ago • updated by Maksym 11 years ago • 0

Thank you for providing us with such an awesome plug-in. It is really helpful and exciting!

Answer
Maksym 11 years ago

We are glad to help you.

+1
Answered

if you make a android version it would be great because there is no similar apps like this one

Ikbal Khan 10 years ago • updated by Aleksandr 10 years ago • 2
Answer
Aleksandr 10 years ago
Hi, install mobile browser for Android Mozilla Firefox.
Install Assistant from our website: http://en.savefrom.net/?rmode=false
+1
Answered

can't download video from youtube please help thanks

Ðon Ðon 9 years ago • updated by Aleksandr 9 years ago • 2

Sorry, can't download some video from youtube please help thanks

Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Please, send to me a link to a video that will not be downloaded.

+1
Fixed

Unable to donwload from soundcloud.com

Johannes Etzel 11 years ago • updated by Aleksandr 10 years ago • 4
I cannot download from soundcloud.com since yesterday. Google Chrome says: "Missing file"
Answer
Aleksandr 10 years ago
hello.give the links that you couldn't download.
what is your browser?name & version?
what is the version of SaveFrom.net helper?
you can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
+1
Declined

Please, make available the extension for JPopsuki website. I really need some videos in this site.

Jean Naves Maiolini 10 years ago • updated by Aleksandr 10 years ago • 2
I use a lot this site: http://www.jpopsuki.tv/ , and I would love if you could make available the extension for this website too. :)
Answer
Aleksandr 10 years ago
Hi, if your idea will support users, it will be implemented.


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