1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
me aparece un signo de exclamación en cada una de las opciones de calidad de imagen, específicamente en el sitio web ok.ru
me aparece un signo de exclamación en cada una de las opciones de calidad de imagen, específicamente en el sitio web ok.ru
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
I have been trying to download music videos from YouTube and it keeps telling me “service not available” when I download random videos it works. How do I fix this issue?
Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
al intentar descargar videos de ok ru me dice que tiene problemas con el servidor
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
For the better understanding it'll be great to see a screenshot with the error.
https://soundcloud.com/dj-znoop/95-young-wild-and-free-snoop
https://soundcloud.com/dj-znoop/95-young-wild-and-free-snoop cannot download this song
cancel subscription, your service is broken
It's been several weeks now, and still nothing loads. It can be under review for how long? I even subscribed (during the time of broken service, thinking maybe the problem was with the download at lower quality was the issue). I pay you monthly, I made an awful mistake because it is still broken. I can almost bet I will never be able to get my money back.
To be honest, I loved your service for 6 months! BUT NOW? I get is the "Sorry wrong link message" I thought you all fixed this?
Please cancel or tell me how to cancel my account. I am a youtuber and need to find another downloading service.
Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net
It keeps saying service is unavailable for everything I try to install yet last time I use this website everything was working fine
Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.
Customer support service by UserEcho
