1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
The download video is incomplete
Dear Savefrom.net Manager
Could you offer solution
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Hello, In order to download MP3 from YouTube you need to instal our Ummy Video Downloader. This useful tool will help you download
both HD and MP3 from YouTube: http://videodownloader.ummy.net
The website says "Download Audio MP4" but that doesn't exits.
It should say "m4a". Please, correct this because I'm teaching older people how to download audio files from your site. But, I don't want to teach them something wrong.
It's been like this for a very long time. :(
Hello, Please, give us some more details regarding the program and why you can not download (screenshots are welcome).
Safari Version 10.1 / SaveFrom.net 7.25 /
Every time I open my browser it popup a new window confirming that the extension was successfully installed. This is quite annoying to say the truth!
Hello, look in the browser settings for your home page.
Clean the cache and cookies in your browser.
add support for vidio.com
please add support download videos for vidio.com
the example links: https://www.vidio.com/watch/663925-legend-of-zelda-breath-of-the-wild-1-awal-dari-segalanya-d?channel_id=8245237
thanks before. :)
Hello, SaveFrom.net team will not leave your idea without attention.
Thanks for using our SaveFrom.net Helper
Hello, In order to download MP3 from YouTube you need to instal our Ummy Video Downloader. This useful tool will help you download
both HD and MP3 from YouTube: http://videodownloader.ummy.net
Still not asking where to save files!
Firefox 52.02
Helper Version 7.25
I had this issue before where the Helper automatically downloads to the default browser folder "Downloads" despite that the option has been switched to "Always ask me where to save files". I was informed to install the latest version of the Helper, which I did, and this seemed to have helped for a few days. However, now the issue has come up again, specifically with soundtracks on Soundcloud. Please look into this issue and fix it, or please just point me in the right direction if I missed something?
Hello, in the extension settings, check the box "Always prompt for saving files".
Customer support service by UserEcho
