1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, there was an update with a bug fix.
Ummy Video Downloader OS Windows 1.10.4.0
Ummy Video Downloader OS MAC 1.69
Please update or reinstall from our website: https://videodownloader.ummy.net
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Opera Version:60.0.3255.170, Helper 8.25 now doesn't allow me to download from YouTube
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.29: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension
no se puede descargar videos
no se puede descargar videos de youtube, sale "no se han encontrado enlaces"
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
I do not manage to update this software because of a fail connexion, why ?
I do not manage to update this software because of a fail connexion, why ?
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
Customer support service by UserEcho
