1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Unable downloading youtube videos (7.82).
Unable downloading youtube videos. Everything used to be fine before the final update (7.82). [Safari, MacOS High Sierra 10.13.6]
Hello, before downloading a video, hold down the <Alt> button and then the download button.
video downloading twice in latest mobile app
Everytime i download a video from youtube using savefrom.net android app in my Xiaomi redmi 4, it starts two downloads. This problem is happening after the update. And 1 more thing, the savefrom don't work with (short ) link shared from youtube app.I have to copy the link, open the page in browser then copy the url and paste in the app.Then only i can download the video.Its very frustrating and completely destroys the whole benefit of having an app.Please fix it
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
video's name on the new layout
the new layout is fine; nothing to say other than it feels the same except heavier, but that is still fine on my part, but it is great if I could see the name of the video I am downloading as well. All videos I downloaded via this website are all happened to be named videoplayback.mp4 by default, and I pretty much used the name displayed to copy and paste the name, so that has never been a problem for me.
I'm sorry, but if this continues, I will have to stop using your service. You have no idea how hard it is to find a working video downloading service that is easy to use, free and has 360p (since most seems to have been obsessed with 480p)
Please return the name of the video back to the layout.
Hello, unfortunately we can not influence this, downloading is done directly from Youtube.
It is the site Youtube gives with this name.
Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.
Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net
the site no longer works
I can't download videos. I'm using firefox esr on kali linux 2016.2. The plugin is really useless. It never worked. You really need to work on this site.
Hello, Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
repeat
thanks for helping but why it repeats downloading firs file instade of that one we need
Ex: I want to download afghanstar episode 7 but episode 1 get start to downlod
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
No music download on the www.ok.ru
No music download on the www.ok.ru (Opera browser)
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Customer support service by UserEcho
