1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
In what capacity do you download?
Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.58:
Now getting error message "The download link not found" on Facebook videos
Trying to download videos from a private facebook community that I am an admin on. We didn't change permissions. Suggestions?
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
I feel that you should not ask us to download the save from.net app as i feel that without downloading the app is better
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
why everytime i want to download a video, i should watch the playback? and when i finished watch the playback, i cant find any download button.
this is the link
i can't find any download button. even when i finished watch the playback. i need it rn
Hello, after showing the playback, click on the video with the right button and save as.
Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, unfortunately we can not influence this, downloading is done directly from Youtube.
It is the site Youtube gives with this name.
Hello, the video on the link is not available, we can not verify it.
Problema al instalar
disculpe pero tengo un problema, al querer instalar, me sale error po sino cerrar el navegador para instalar, pero cuando lo hago no lo instala y se cierra solo, una mano porfavor lo mas pronto
Hola, para una ayuda más efectiva, necesitamos la siguiente información.
Por favor copie y envíe la información indicada aquí: http://es.savefrom.net/user.php?info=1
Customer support service by UserEcho
