Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+4
Under review

It is not working. It tell me 'no url found' it used to work great.

maurysz2 7 year бұрын updated by Aleksandr 7 year бұрын 1

It is not working. It tell me 'no url found' in Facebook it used to work great. In your page i get: Your version of "SaveFrom.net helper" browser extension is outdated and it could work improperly but I cannot update it.


Browser: Vivaldi 1.95.1077 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.189 Safari/537.36 Vivaldi/1.95.1077.55
Extension: chameleon 7.57


maurysz2@hotmail.com

Answer
Aleksandr 7 year бұрын

Hello, you have the Vivaldi browser, we do not support it.

Our extension without problems supports Google Chrome, Yandex browser, Mozilla Firefox, Opera Stable, Safari.

+4
Under review

enlace no encontrado

Beyker Da cunha 7 year бұрын updated by Pedro Lopez Garcia 3 year бұрын 1

Image 2516

hola a mi me dice enlace no encontrado por youtube en todos los videos mi navegador es mozilla firefox 

Answer
Aleksandr 7 year бұрын

Hola, nos gustaría ayudarle, pero primero necesitamos información sobre su navegador y la extensión que tiene instalada.

Vaya aquí http://es.savefrom.net/user.php?info=1,

copie los detalles que se muestran aquí y envíelos de vuelta.

También envíenos algunos links del video que no puede descargar.

¡Gracias por ponerse en contacto con el soporte de Savefrom.Net!

+4
Fixed

Not Working On Instagram Photos!!

arya280801 7 year бұрын updated by Aleksandr 7 year бұрын 2
Answer
Aleksandr 7 year бұрын

Hello, we are working on the fix.
This problem will be solved in the new version.
Thanks for using Savefrom.net extension!

+4
Fixed

hi its not working with facebook error "no link were found"

syed10feb 8 year бұрын updated by Aleksandr 8 year бұрын 2

hi its not working with facebook error "no link were found"

Answer
Aleksandr 8 year бұрын

Hello, thank you for contacting support in Savefrom.Net

This bug is known to us, we will try to fix in the nearby future.

+4
Fixed

Can't download anymore videos on facebook? please fix this problem..

arban dili 73 8 year бұрын updated by Aleksandr 8 year бұрын 2
Answer
Aleksandr 8 year бұрын

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.

Best, SaveFrom.net Team

+4
Fixed

desactualizado para facebook

Crazy 8 year бұрын updated by Aleksandr 8 year бұрын 2
Answer
Aleksandr 8 year бұрын

Hi. We'll try to fix it ASAP.

+4
Fixed

Can not download albums from vk

Rade Tone 8 year бұрын updated by Aleksandr 8 year бұрын 4

the download button will appear, it will scan all the photos but will not download any images. The video and audio download buttons are fine just the download for photos

Answer
Aleksandr 8 year бұрын

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

+4
Fixed

Обновить расширение для использования в новом интерфейсе vk.com

Денис Гученко 9 year бұрын updated by Aleksandr 9 year бұрын 2

Отличное расширение, но к сожалению не работает в представленном вчера новом интерфейсе vk.com.
Обновите пожалуйста.

Answer
Aleksandr 9 year бұрын

Здравствуйте, разработчики уже работают над данной проблемой.

+4
Answered

ошібка

Ксения Луценко 9 year бұрын updated by Aleksandr 9 year бұрын 2

не включаютса аудиозаписи,что делать

Answer
Aleksandr 9 year бұрын

Здравствуйте, опишите подробней.

+4
Fixed

Why can't I download 720p video, it say "You can download HD videos using our free extension" I'm using android

Andrew Nagatha 11 year бұрын updated by Aleksandr 10 year бұрын 2
Answer
Aleksandr 10 year бұрын
hello.give the links that you couldn't download.
what is your browser?name & version?
what is the version of SaveFrom.net helper?
you can get to know the version using the link...
http://en.savefrom.net/user.php?info=1