1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
You will not only download this video?
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, It’s not really clear why you are contacting us.
Could do possibly give me come more details?
Thanks.
Не загружає відео файли повністю, на половині загрузки або відразу пише невдача
Не загружає відео файли повністю на половині загрузки або відразу пише невдача декілька раз перезавантажувала програму але нічого не помагає це відбувається коли я загружаю з вк відео файли хоча аудіо файли загружаються без проблем
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
1/31/17: SaveFrom.net Firefox Extension not allowing download of playlists on Youtube
Mozilla Firefox Version 51.0.1 (32-bit) Up to date
Firefox Extension SaveFrom.net Helper Version 7.05
My error is that no download links are available when I click "Download a Playlist" nor does the green button below the video show any links, it also displays "Download..." and hangs there.
Picture of error is included below.
It hangs here and does nothing. Inserting the link to SaveFrom.net website also does not work with these YouTube videos. The firefox extension does indeed work on other select YouTube videos and playlists but not this particular playlist.
I would like to download this entire playlist using your extension. Is this because of YouTube copyright restrictions? What is the problem?
Can it be fixed or should I not waste my time?
I'm tying to download this Playlist of an Album on YouTube
Link:
https://www.youtube.com/watch?v=vKQjqjqdqb4&list=PL59913948AE1E046B
Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.7:
http://en.savefrom.net/user.php#helper_install
Hello, It’s not really clear why you are contacting us.
Could do possibly give me come more details?
Thanks.
Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Наша помощь будет более эффективной если вы предоставите нам информацию о вашем браузере и расширении.
Узнать информацию вы можете пройдя по ссылке: http://ru.savefrom.net/user.php?info=1
Так же если это возможно пришлите пару ссылок на файлы которые не можете скачать.
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