Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
Solution
Aleksandr il y a 7 ans

Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
À l'étude

i have old version of jio browser

KARAN RANDHAWA il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 4
Solution
Aleksandr il y a 7 ans

Hello, please, send us more details regarding the problem.

0
Pas un bug

Music files from vk without cover art and info

DeniedUs3r1 il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 4

Hello!


First of all, I would like to thank you guys so much for this extension, it's amazing!


But recently I'm facing some issues with extension. The downloads of songs from the VK site are coming without cover and no information and in the past this did not happen, I saw that another user also faced the same problem and I executed what you asked for in his response, but I do not use savefrom in TM and yes in Chameleon.


I have tried to disable uBlock, other TM scripts and was unsuccessful, I do not know if it is any problem with my extension or browser, as I tried Firefox and it also downloads the songs without the cover and information.


Here are the specs of my Chrome browser: 

Browser: Chrome 64.0.3282 Windows
User Agent: Mozilla / 5.0 (Windows NT 6.3; Win64; x64) AppleWebKit / 537.36 (KHTML, like Gecko) Chrome / 64.0.3282.119 Safari / 537.36
Extension: chameleon 7.55

Solution
Aleksandr il y a 7 ans

Hello, this does not depend on the Savefrom extension, the extension provides a download link and downloads what VK gives.

0
À l'étude

green button

rafi sdbd il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 1

Not every videos in facebook shows the green button. only beside some of the videos the green download button appears.

Solution
Aleksandr il y a 7 ans

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
À l'étude

Add hindi language too

Dhruv il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 3
Solution
Aleksandr il y a 7 ans

Hello, where exactly to add?

0
À l'étude

i cant download any video

Somesh Chopwad il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 1
Solution
Aleksandr il y a 7 ans

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them). 

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
À l'étude

Down load music

jaylagrio08 il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 1
Solution
Aleksandr il y a 7 ans

Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net

0
À l'étude

No download links were found on all Facebook videos

Shawn il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 5

Im using 

Google Chrome is up to date
Version 63.0.3239.132 (Official Build) (64-bit)


Everytime i hit the green download arrow in video it says no links were found. 

Solution
Aleksandr il y a 7 ans

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.


0
À l'étude

2018 unable to download playlist

echenme laculpa il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 1

hi... i can only download on main video page and only download with green arrow with no links found on side panel... and the completely not able to to download on history page main pages or playlist

any ideas?



Browser: Firefox 57.0 Windows
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:57.0) Gecko/20100101 Firefox/57.0
Extension: ff 7.40


Solution
Aleksandr il y a 7 ans

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.54:

http://download.sf-helper.com/mozilla/helper_last.html

0
À l'étude

téléchargement

regisblondelle il y a 7 ans • mis à jour par Aleksandr il y a 7 ans • 1

je n arrive plus à télécharger des vidéos 

Solution
Aleksandr il y a 7 ans

Bonjour, l'aide sera plus efficace si vous copiez et envoyez des informations
à propos de votre navigateur et de l'extension de Savefrom.Net: http://fr.savefrom.net/user.php?info=1#info
Envoyez également des liens vers plusieurs fichiers que vous ne pouvez pas télécharger (pour les tests).
Pour plus de compréhension, vous pouvez envoyer une capture d'écran de l'écran avec une erreur.
Nous attendons une réponse de votre part et vous remercions d'avoir contacté Savefrom.Net!



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