1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
I can't download video from youtube however…
Still I can't download video from youtube however I downloaded that video from browser by typing "ss" on the youtube link 🔗 I am using firefox browser and download uc news video
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Optional: send us screenshots of how you download a video.
Download is not working JavaScript problem
In console I get this error:
Uncaught TypeError: Cannot read property 'search' of undefined
at Object.isPrimitiveBrowser (savefrom_6.28.min.js?v=2:16)
at (index):667
(index):2702 Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
at (index):2702
at (index):2715
Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
at Object.init (savefrom_6.28.min.js?v=2:14)
at HTMLDocument.<anonymous> ((index):2365)
at j (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.J (jquery.min.js:2)
Im using Opera Browser on Linux
Im using savefrom.net webpage
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Add VK.com but via a proxy please
Using a proxy to access vk.com but savefrom doesnt recognise it.
Hello, to our regret, we can not do that the assistant Savefrom worked through the proxy extensions,
Extension requests can not be changed by other extensions.
The Savefrom helper works for example through the HideMe.com VPN program.
Download Directly From YouTube "Suggested Videos" List
It would really be awesome if you added a feature by which one can download YouTube Videos from the "YouTube Suggestions" List!! I'm often presented with a list of up to a dozen excellent "Suggestions", but when I click on one, the rest Disappear forever! (When I go back, the List has changed. I "Open In New Window" until I'm out of memory and have to reboot. And my YouTube Watch Later" List is endless. Worse, I don't always have a good Internet Connection. Please guys??
Can you describe your idea in more detail?
From which Youtube section did you want to download the video?
Send screenshots.
When i try to watch the preview says "The media could not be loaded..." and Error:Forbbiden when I try to download.
When I try to play the video preview of my work always displays: "The media could not be loaded, either because the server or network failed or because the format is not supported." And when to try to download the file I cant do it , always chrome says "error: Forbidden". My computer is from my work but previously I could do it.
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Browser: Chrome 62.0.3202 Windows 7
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36
Hello, Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Hola:
Necesitaremos información sobre tu navegador y herramienta. Puedes encontrar más detalles aquí: http://es.savefrom.net/user.php?info=1
Copia y envíanos la información.
También puedes enviarnos las capturas de pantalla de los errores para que tengamos una mejor visión del problema.
¡Gracias por ponerte en contacto con el equipo de soporte de Savefrom.Net!
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello! We will need info about both your browser and helper.
You can check it in here: http://en.savefrom.net/user.php?info=1 Please, copy this info and send us. You can also add several screenshots - this way we'd better understand the issue.
Thanks for contacting Savefrom.net support team!
Customer support service by UserEcho
