1. Savefrom(EN)
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0
Fixed

Download is not working JavaScript problem

aonozan 7 years ago • updated by Aleksandr 7 years ago • 7

In console I get this error:


Uncaught TypeError: Cannot read property 'search' of undefined
    at Object.isPrimitiveBrowser (savefrom_6.28.min.js?v=2:16)
    at (index):667
(index):2702 Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
    at (index):2702
    at (index):2715
Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
    at Object.init (savefrom_6.28.min.js?v=2:14)
    at HTMLDocument.<anonymous> ((index):2365)
    at j (jquery.min.js:2)
    at Object.fireWith [as resolveWith] (jquery.min.js:2)
    at Function.ready (jquery.min.js:2)
    at HTMLDocument.J (jquery.min.js:2)


Im using Opera Browser on Linux

Im using savefrom.net webpage



Answer

Answer
Under review
Aleksandr 7 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Answer
Under review
Aleksandr 7 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

aonozan 7 years ago

Hi,

Here is the info:

Browser: Opera-Webkit 480 Linux
User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36 OPR/48.0.2685.52

I think that pretty much any youtube link doesn't work. I only use your service to download youtube content. I have noticed that when i have developer tools open and i refresh web-page no errors have been outputted.

aonozan 7 years ago

Everything is working fine now. I cant reproduce the bug. Is it worth of mentioning that I have been accessing this link:

https://en.savefrom.net/1-how-to-download-youtube-video/ And thats where I have occurred bug first time. I had that bookmarked like so. I changed that bookmark now.

Aleksandr 7 years ago

As we understand at the moment with the extension you have everything in order.

aonozan 7 years ago

Yes, everything works fine now.

Aleksandr 7 years ago

Thank you for using our extension SaveFrom.net Helper

Fixed
Aleksandr 7 years ago

Customer support service by UserEcho