1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Downloading Not Working On Facebook
When I click the green arrow on Facebook to download I am getting a message that says "No Links Were Found' and the download is not working.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
How do I get a receipt?
I need a receipt for my records. How do I get one please? Thanks!
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, unfortunately we can not check the download because the video on the link is not available.
Perhaps the information that you will send via this link will help us: http://en.savefrom.net/user.php?info=1
Hello, how is the name of your browser in which you want to install the extension?
Just goes to vidpaw website
when I try to run from within documents browser it says download not supported on browser and goes to vidpaw.com. It used to work, what has gone wrong?
Hello, unfortunately there is no technical possibility to download video on iPhone or iPad.
can the savefrom.net helper *remember* where to save files?
by default, the extension always save files to the same folder (which cannot be set to a customized location). if I am downloading a few files and want to save them into the same folder of my choice, I would have to select this folder each time I save files and that's very inconvenient. it would be great if the extension works the same way as most browsers do -- save download files to the folder I previously selected.
Hello, in the browser settings, specify the folder to save the files.
Download link not found
Get an error stating “The download link not found” regardless of video link submitted. This started yesterday when attempting a Facebook or YouTube download. Download link: https://www.facebook.com/groups/positiveblackimage/permalink/10155816409356478/
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Customer support service by UserEcho
