1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
save button straight up just doesn't work? I bought Tampermonkey for it & everything lmao
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Ummy unable to resolve link info
Using version 1.10.7.2. Some links will not resolve, such as
https://www.youtube.com/watch?v=-4k5p5morHc
https://www.youtube.com/watch?v=jVyb_yLGrHE
https://www.youtube.com/watch?v=usDb7VDRzeM
After Ummy connects and gets info, the correct image for the video comes up, but no link is established and the message "Insert a link to a video or playlist" comes up. Reloading the link always produces the same result.
Hello, there was an update with a bug fix.
Current version: 1.10.8.0
Reinstall from our website: https://videodownloader.ummy.net
immer wieder das gleiche Problem und die gleichen automatisierenden Hilfestellungen, findet keine Links, letzter Versuch, dann Kündigung falls sie mich weiter ärgern!!!
keine links gefunden, immer wieder und wieder, zwischendurch funktioniert es mal, übler service, nicht zu empfehlen
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
vk
Download playlist from VK its not working. All the links download a small file, incomplete.
All the links from playlist start like this:https://vk.com/mp3/audio_api_unavailable.mp3
Hello, we know about the problem, our developers find out what is the cause of the error.
Customer support service by UserEcho
