1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello, this site is not on the list of supported resources.
The full list can be found here: http://en.savefrom.net

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Soundcloud Album Art
I want the extension to download the album art (with the song and attach them) which belong to the songs in soundcloud. Is it possible. I think it would be a good feature. Its nice to see a pic in the phone which relates the music. Otherwise you guys rock. Amazing extension.

Google no responde. Quieres reiniciarlo? pero si sigue funcionando
a cada rato me dice si quiero reiniciarlo

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

Doesn't download facebook videos :(
Yesterday it was downloading facebook videos but now I can't

Hello, in order to help you better I need the following information.
Please, send me the information listed here:
http://en.savefrom.net/user.php?info=1
Please, send to me a link to a video that will not be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Remove video without audio
is there any use ofis there any use of a video without audio. why you showing that option. i lost my lots of data in mute video.

Hello, if you do not need the video without sound, do not download it.
In the Select which clearly indicated there is a video with sound and what not.

It says no links found
Browser: Chrome 50.0.2661 Windows 8.1 User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 Extension: userjs-chrome 5.97.2

Hello, reinstall the expansion before removing the previous, current version 6.25.2
The information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

mobil youtube de coğu vido da indirme bağlantısı yok
mobil youtube de coğu vido da indirme bağlantısı yok diyor

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
Servicio de atención al cliente por UserEcho