1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

Hello, in order to download 1080p with sound from Youtube you need to install our program Ummy Video Downloader,
download video with sound through the site or an extension there is no technical capability: http://videodownloader.ummy.net

Hello, where exactly is there no quality 720?
Describe more in detail.

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Servicio de atención al cliente por UserEcho