Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

Can't download on vk. January 2020. "Can't obtain size of file"

mitchellribas 5 years ago • updated by Aleksandr 5 years ago • 1 
"Could not get file size. Please try again later" 
I always get this error on Vk.com when trying to download audio file. 
Using Mac Os X 10.11.6 Google Chrome: Version 79.0.3945.117 (Official Build) (64-bit)
Please try and fix this thanks :D
Answer
Aleksandr 5 years ago

Hello, we know about the problem, our developers find out what is the cause of the error.

0
Under review

vidio yuklenmir

Sexavet Guliyev 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, please give us more details.

0
Under review

Nombres de las descargas como "mp4."

SemacoR 5 years ago • updated by Aleksandr 5 years ago • 1

Al descargar de la lista de "Ver Más Tarde" todos las descargas se llaman "mp4(...)." Todas con el mismo nonbre. Creo que ocurre desde la última actualización 8.61

Browser: Opera-Webkit 650 Windows

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36 OPR/65.0.3467.78

Extension: opera-chromium 8.61

Answer
Aleksandr 5 years ago

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.

0
Under review

Drop down menu isn't loading (opera gx extensions)

maxpayen4 5 years ago • updated 5 years ago • 4

Image 5770

Answer
Aleksandr 5 years ago

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64

0
Under review

No puede descargar algunos videos

Guillermo Estanislao de Rivas 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

ya no funciona en youtube

luiscolmenarez31914 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

hello I inform you that you cannot download soundcloud, thanks

grandesimon 5 years ago • updated by Aleksandr 5 years ago • 1

hello I inform you that you cannot download soundcloud, thanks

Answer
Aleksandr 5 years ago

Hi. We'll try to fix it ASAP.

Answer
Aleksandr 5 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

Not downloading MP4/MP3 in Opera Web browser especially Youtube.

Princess Zelda 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64

0
Under review

Chrome on Mac - Download Button appear but doesn't provide download

Seba 5 years ago • updated by Aleksandr 5 years ago • 2

Hi there

The download button appear, but doesn't allow any download. Just does nothing when clicked. This problem started few days ago.

Browser: Chrome 79.0.3945 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36
Extension: userjs-chrome 8.64.2

Doesn't work with any youtube page but just to give you an example of problematic URLs:
https://www.youtube.com/watch?v=O-J-qKUGpFU
https://www.youtube.com/watch?v=Awl2shCctP8


Thanks you 

Image 5749

Answer
Aleksandr 5 years ago

Hello, ok, great.



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