Savefrom(EN) / SaveFrom.net

Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Or leave us a private message

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Answered

Hello, is there some way I can stop the extension from updating to its newest version? This new version doesn't work

11 years ago • updated by 10 years ago • 2

My extension keeps automatically updating to a new version, which doesn't work at all. How can I stop the extension from updating automatically?

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Answer

10 years ago

https://sf-addon.com/helper/mozilla/savefrom_2.35....
plz try

Fixed

Savefrom.net extension is not working

11 years ago • updated by 11 years ago • 1

Savefrom.net extension is not working, because Google has blocked the extensions that are not from Google store. Please solve this problem.......

Vote

Not a bug

Unable to download highest resolution video available on youtube with audio

12 years ago • updated by 10 years ago • 2

Options are presented in different resolutions, but on all the videos I have tried the highest resolution available does not include audio. The lower resolutions do include audio

http://www.youtube.com/watch?v=ROnb5ouBjNc#t=0

Have tried helper, ssyoutube, and from web site

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Answer

10 years ago

because of the technical reasons series of videos are without sound,as well as 1080p

Fixed

error

10 years ago • updated by 10 years ago • 6

can't downlaod facebook video!

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Answer

10 years ago

Hello, to be able to help you I need more information.

The name and version of your browser (the version you can see in the menu "About browser").

The extension version can be found in the extension menu (click the green arrow).

Please, send to me a link to a video that will not be downloaded.

Fixed

https://soundcloud.com/search?q=piece%20of%20my%20heart%20intermission

10 years ago • updated by 10 years ago • 2

no aparece el logo de descarga ya actualice muchas veces la pagina y la version que tengo ahora es de 5.40 de savefrom

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Answer

10 years ago

Hi. We'll try to fix it ASAP.

Fixed

НЕ РАБОТАЕТ В ОДНОКЛАСНИКАХ. НЕЛЬЗЯ СКАЧАТЬ ВИДЕО

10 years ago • updated by 9 years ago • 2

НЕ РАБОТАЕТ В ОДНОКЛАСНИКАХ. НЕЛЬЗЯ СКАЧАТЬ ВИДЕО

Vote

Answer

9 years ago

Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Наша помощь будет более эффективной если вы предоставите нам информацию
о вашем браузере и расширении.
Узнать информацию вы можете пройдя по ссылке: http://ru.savefrom.net/user.php?info=1

Так же если это возможно пришлите пару ссылок на файлы которые не можете скачать.

Answered

I can no longer download any videos from the beeg.com website.

10 years ago • updated by 9 years ago • 2

As of a month ago, I get the message 'link not found' when I enter the name of a beeg video website on my Mac.

Vote

Answer

9 years ago

Hello, this site is not on the list of supported resources.

The full list can be found here: http://en.savefrom.net

Fixed

I cant install the extension on my SlimJet, the best Google Chrome clone until now.

10 years ago • updated by 10 years ago • 2

I cant install the extension on my SlimJet, the best Google Chrome clone until now.

Vote

Answer

10 years ago

Hello, the information how to install the extension to Google Chrome browser can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

Fixed

https://youtu.be/DQWM_rlTJEk why i cant download this

9 years ago • updated by 9 years ago • 2

Vote

Answer

9 years ago

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?