Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+2
Wird überprüft

why without audio 1080 idiots

ghydg vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

other.           sites.    have audio.  !!!

Antwort
Aleksandr vor 7 Jahren

Hello, in order to download 1080 with sound there is no technical possibility.

In order to download 1080 from Youtube you need to install our program Ummy Video Downloader: https://videodownloader.ummy.net

+2
Wird überprüft

carnales esta fallando en firefox movil porque no aparece el boton de descarga chequen eso porque ya prove arreglarlo y no sale

wilfrido net vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

+2
Wird überprüft

link do not work

vdizdarevic vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Kygo - Firestone (Official Video) ft. Conrad Sewell - this one is not working
Shift K3Y - I Know 

this do not work also, thank you.

Antwort
Aleksandr vor 7 Jahren

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

+2
Wird überprüft

can't we download 1080p videos

naikyogesh62 vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, in order to download 1080p from Youtube, you need to install the Ummy Video Downloader: http://videodownloader.ummy.net

+2
Wird überprüft

no I agree button in downloaded software

DMah vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 3

I downloaded the desktop version of SFHelper from your site. https://en.savefrom.net/9-how-to-download-facebook-video.html. But when I try to load the program the first page of Licence agreement there is no I agree button. So I cant load it.

Im trying to send a screenshot there is no place here from where I can upload it.

Antwort
Aleksandr vor 7 Jahren

Hello, how is the name of your browser?

+2
Wird überprüft

While downloading a video ..It suddenly stops and then start again .but after the download is completed ...The video is not playing

rishab malhotra vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, send a couple of links to the videos that you can download, but you do not play them.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

For the better understanding it'll be great to see a screenshot with the error.


+2
Wird überprüft

After updating my Tampermonkey user script, my downloader stopped working

whytehouse7 vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello. Reinstall the extension, remove the Tampermonkey extension and Install SaveFrom.net Helper again.
How to install the extension to Google Chrome browser read here: http://en.savefrom.net/faq.php#ext_inst_chrome

Antwort
Aleksandr vor 7 Jahren

Hello, the site Savefrom does not download music, there is no technical possibility.

+2
Wird überprüft

el idioma es raro al descargar mejor es el español no se q le pasa cada ves q quiero descargar algo sale la pagina principal en otro idioma y no me gusta

betania vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

+2
Wird überprüft

Can't download videos with Safari 11.0.3

lordvark vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

I am using Safari 11.0.3 on a MacBook Pro. I used to be able to download videos with a click of the green button but now it only plays the video at the desired setting. Please advise

Antwort
Aleksandr vor 7 Jahren

Hello, after showing the playback, click on the video with the right button and save as.



Customer support service by UserEcho