Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+2
Under review

Download buttom doenst exist, I cant download anything, i try anything but still cant

bptrns 6 years ago • updated by Aleksandr 6 years ago • 1

Image 4553

Answer
Aleksandr 6 years ago

Hello, there was an update with a bug fix.
Current version: 1.10.4.0
Please update or reinstall from our website: https://videodownloader.ummy.net

+2
Under review

Can't Download Anything

Murphy Starlion 6 years ago • updated by Aleksandr 6 years ago • 1

I'm having a devilishly difficult time downloading any videos. Everytime I try, it takes me to a blank page and nothing happens. I'd like to know what is going on and if you can fix it

Answer
Aleksandr 6 years ago

Hello! We've reacted immediately,

and the problem with downloading has been fixed. As of now, everything works fine.

+2
Under review

Can't download videos from facebook groups anymore

Ammar 6 years ago • updated by Aleksandr 6 years ago • 1

All of a sudden, videos from facebook groups cannot be downloaded. I get the message: (No links were found)!

This is a recent issue, I was able to download from facebook groups 1 or 2 weeks ago.

Public facebook videos are still working fine with the extension, but not the group videos.

  • Browser: Chrome 74.0.3729 Mac OS X
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.131 Safari/537.36
  • Extension: chameleon 8.15

Any help would be hugely appreciated, thank you!

Answer
Aleksandr 6 years ago

Hello, reinstall the extension from our site.

Install via MeddleMonkey.

Remove Chameleon.

Current version 8.21.2: https://en.savefrom.net/faq.php#ext_inst_chrome

+2
Under review

¡¡ERROR!! I can't download music from vk.com

Yolanda 6 years ago • updated by Aleksandr 6 years ago • 1

1.- Google chrome Version 74.0.3729.131 (Build oficial) (64 bits)

2.- The version of the assistant installed 8.15

3.- I can't download any song from vk.com

Answer
Aleksandr 6 years ago

Hello, the extension was repaired, updated or reinstalled from our site. Install via MeddleMonkey.

If you have Tampermonkey, Chameleon or Violentmonkey extensions, delete them.

Current version 8.21.2: https://en.savefrom.net/faq.php#ext_inst_chrome

+2
Under review

Error Can't download the file: Please get a new link for downloading file

Cadent Nova 6 years ago • updated by Aleksandr 6 years ago • 1

Hey been getting this on and off recently, a lot of videos keep saying this however some later allow me to download. An example of one I want to download for my sister is linked below and it currently isnt letting me download

https://www.dailymotion.com/video/x6zwleg

Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

+2
Under review

не работает instagram video download! пожалуйста исправьте ошибку!

ant mihalev 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Здравствуйте, чтобы Вам помочь, нам нужна от Вас информация о вашем браузере и установленном расширении.
Подробно Вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у Вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !

+2
Under review

Cannot download from Dailymotion

Lynx 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+2
Under review

cuando intento de descargar un video de dailymotion no se descarga dice error

mariangelcarolina polancocardo 6 years ago • updated by Aleksandr 6 years ago • 1

cuando intento de descargar un video de dailymotion no se descarga dice error

Answer
Aleksandr 6 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+2
Answered

i cant download the videos from dailymotion PLEASE fix it soon, i need this

lengga 6 years ago • updated by Aleksandr 6 years ago • 5

Hello, 

i use savefrom.net

I use this browser: 

Browser: Chrome Mobile 46.0.2490 Android
User Agent: Mozilla/5.0 (Linux; Android 5.1.1; SM-J120G Build/LMY47X) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.76 Mobile Safari/537.36

and also this browser:

  • Browser: Samsung Internet 3.5 Android
  • User Agent: Mozilla/5.0 (Linux; Android 5.1.1; SAMSUNG SM-J120G Build/LMY47X) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/3.5 Chrome/38.0.2125.102 Mobile Safari/537.36

but i cant download this video:

https://www.dailymotion.com/video/x73dg7q

and this video: https://www.dailymotion.com/video/x71og6a

please help this and thank you

Answer
Aleksandr 6 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team



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