1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
I downloaded the newest version, but it goes right to another screen.
Ever since Youtube changed the site, instead of downloading the video it just shows a screen with the video it doesn't download to my computer. I would use the option key by it won'r save the video name. Please can you look into it?
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 6.85: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension
I can't download video from VK "no links were found"
I have sfhelper 6.80 but I can't download videos from vk error " no links werw found".
Few links:https://vk.com/video-102128442_171678206
https://vk.com/video-102128442_171674573
but it happen with all videos
(I am inside the group, I can see videos)
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Videos with resolution less than 720p are downloaded without title
Opera (presto) 12.16
Savefrom.net v.6.80.0
I test with older version, such as, 4.5.0, all video formats was downloaded with title, but with 6.80.0, other than 720p video, all downloaded as 'videoplayback'.
Hello, This bug is known to us,
Fix this inconvenience is unfortunately at the moment we can not, for technical reasons.
video play back
whenever i try to download a video it just say video playback instead of the videos name
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
i cant dowload cause it always says that URL IS NOT SPECIFIED
i really cant download because it always says URL NOT SPECIFIED how can I download again I tried it a million times
Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
not working on vimeo
When I click on the download button for any of the vimeo videos, it displays, "No links were found"
Hello, reinstall the expansion.
The information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Customer support service by UserEcho
