1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Downloading audio files does not work
Downloading audio files does not work to paste the links in a download manager like IDM.
When trying to download them normally if it works fine, but when copying a playlist and pasting it into a download manager the links do not work.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
We do not relate to third-party loaders.
One YouTube video don´t work
I have found this specific video will give error message "The download link not found.". Using webpage version, issue exist in multiple browsers.
Hello, you can download the video.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
My problem is that it does not let me download videos from youtube, nor from any site, I would like to know how to solve this problem, I ask the download button of the extension but it stays the small tab that says "Download ..." and not Never load
This is an example, does not let me download any video, my version of savefrom is 7.41 and firefox is 5.0
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Send us screenshots of how you download videos.
Hello, we are working to fix this inconvenience.
This problem will be solved in the new release.
Thank you for using Savefrom.Net!
Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.
You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net
No links found on close or hidden groups
yeap basically it.it says no links found on videos on close or hidden groups.Public videos are okay.How do i fix that ? As you can guess i cant download in other way
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Link not found
it keeps saying link not found
So I can't download anything
I've tried different videos but nothing
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
I downloaded the newest version, but it goes right to another screen.
Ever since Youtube changed the site, instead of downloading the video it just shows a screen with the video it doesn't download to my computer. I would use the option key by it won'r save the video name. Please can you look into it?
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 6.85: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension
Customer support service by UserEcho
