Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Wird überprüft

Is sound quality lower on video with the lower quality?

Dovlet Mamenov vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

Hello !

Theare options of video quality for downloading, how about the quality of audio? Is it lower for lower video quality?

Antwort
Aleksandr vor 7 Jahren

Hello, we do not influence the quality.

0
Fixed

My version is still 7.57, can't download video from facebook 'cause it doesn't update to the latest version

mieloso vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 4

Browser: Chrome 65.0.3325 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
Extension: chameleon 7.57

Antwort
Aleksandr vor 7 Jahren

Hello. Reinstall the extension, remove the Chameleon.

Install the Savefrom extension via Tampermonkey.

Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Tampermonkey black: https://chrome.google.com/webstore/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en
2. Savefrom.Net: https://download.sf-helper.com/chrome/helper.user.js?ts=1455972944179

0
Wird überprüft

Sir box is not appear to set a link

Prabhdeep Salhan vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, which browser do you want to install the extension to?

0
Wird überprüft

Want the older version back, this one has too many links and offers and annoying distractions.

Marilyn V vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Wird überprüft

Seriously? Now you want us to login in order to download what isn't even your content? Get real!

foff vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, please, send us more details regarding the problem.

0
Wird überprüft

Why not spuuort bilibili(http://www.bilibili.com/),youku(http://www.youku.com/), iqiyi(http://www.iqiyi.com/) from China and niconico(http://www.nicovideo.jp/) from japan?

Zhong vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

Why not spuuort bilibili(http://www.bilibili.com/),youku(http://www.youku.com/), iqiyi(http://www.iqiyi.com/) from China and niconico(http://www.nicovideo.jp/) from japan?

Antwort
Aleksandr vor 7 Jahren

Hello, SaveFrom.net team will not leave your idea without attention.
Thanks for using our SaveFrom.net Helper

0
Wird überprüft

quality of mp3 is only 128 kbps, can we choose 320 knps?

astamas vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, please, send us more details regarding the problem.

0
Wird überprüft

Facebook videos are not working for downloads anymore, says no link exists after clicking on green arrow.

Bl Er vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

Image 2738

Antwort
Aleksandr vor 7 Jahren

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Antwort
Aleksandr vor 7 Jahren

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Wird überprüft

this software don't download from soundcloud recently

beni5757 bb vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !



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