Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Wird überprüft

Undesired multiple copies.

Jacqueline Abbo vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

Every time I download using the app iny phone,  it automatically downloads more than one copy.  I get two,  three or four,  same size,  but this consumes my internet bundle.  Is there anything I can do? 

Antwort
Aleksandr vor 7 Jahren

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

0
Wird überprüft

Not working with safari browser

djmozkenya vor 7 Jahren • aktualisiert von Bean Patricia vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, what exactly does not work?

0
Wird überprüft

Bug Report

Aditya Malviya vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

It downloads 2 video files instead  of single file. I have installed your app. I open YouTube  app and share its link to savefromfile app.  When I choose size or click download.  This app send me 2 download  file of same content. 

Antwort
Aleksandr vor 7 Jahren

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

Antwort
Aleksandr vor 7 Jahren

Здравствуйте, скорее всего Вы пользуетесь браузером Google Chrome.
Зайдите в настройки Tampermonkey, включите режим настройки «продвинутый»,
пункт Downloads BETA, дальше Download Mode: browser api
Перезагрузить ТМ.
Скриншоты: https://drive.google.com/drive/u/0/folders/1lkLJG_e2d5aezpjd13lsRle4kxjMUIPC

0
Wird überprüft

too expensive and apparently doesnt work when you pay

rip vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, please, send us more details regarding the problem.

0
Wird überprüft

instead downloading from YT, just redirected to porn

tear of disappointment vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

Instead downloading from YT, just redirected to porn, naked pictures, ....youtube.com/watch?v=7sQKfsLXms4, really?

Antwort
Aleksandr vor 7 Jahren

Hello, can you send screenshots of your actions?

What is your OS?

What’s your country?

What exactly and where do you download?

0
Wird überprüft

hi i question about why i can not download videos in facebook please

Blanca Esther vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Wird überprüft

i cant download any videos it says there's no link

kendalloats vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Wird überprüft

tanımsız yazıyor?

goktasmehmet787 vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1
Antwort
Aleksandr vor 7 Jahren

Hello, please, send us more details regarding the problem.

0
Wird überprüft

Téléchargement

1956bjp vor 7 Jahren • aktualisiert von Aleksandr vor 7 Jahren • 1

ne fonctionne plus sur Facebook

Antwort
Aleksandr vor 7 Jahren

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team



Customer support service by UserEcho