Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
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گزینه دانلود نمی آید

karim1344aghadadi vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
Antwort
Aleksandr vor 6 Jahren

Hello, there was an update with a bug fix.
Ummy Video Downloader OS Windows 1.10.4.​​​0
Ummy Video Downloader OS MAC 1.69
Please update or reinstall from our website: https://videodownloader.ummy.net

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I bought the 1 month free, but it says I didn't.

Anonymus vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
Antwort
Aleksandr vor 6 Jahren

Hello, please, send us more details regarding the problem.

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Fixed

No downloads work from google chrome

Matej Šoky vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 3
Antwort
Aleksandr vor 6 Jahren

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

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my computer got 3 viruses while downloading)) luckily its MAC

safonova iuliia vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
Antwort
Aleksandr vor 6 Jahren

Hello, what exactly did you download? Describe in more detail.

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Opera Version:60.0.3255.170, Helper 8.25 now doesn't allow me to download from YouTube

windwalker vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
Antwort
Aleksandr vor 6 Jahren

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.29: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension

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no se puede descargar videos

Franz Espinoza vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1

no se puede descargar videos de youtube, sale "no se han encontrado enlaces"

Antwort
Aleksandr vor 6 Jahren

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

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Wird überprüft

YOUTUBE BLOCKED THIS EXT

Mot Sregor vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
Antwort
Aleksandr vor 6 Jahren

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

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No longer works, saves a text file instead of the video.

Lance vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
Antwort
Aleksandr vor 6 Jahren

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

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It downloads but the file says 0 bytes

mariasofiaysobel vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
Antwort
Aleksandr vor 6 Jahren

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
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I do not manage to update this software because of a fail connexion, why ?

intereduc4 vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1

I do not manage to update this software because of a fail connexion, why ?

Antwort
Aleksandr vor 6 Jahren

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.



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