Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Besvaret

need to be upgraded

Mithun Minna 9 år siden opdateret af Aleksandr 9 år siden 2

i love your site. but not all times....... sometimes it shows 'link cant be detected'. but when i go to other downloader sites, it'll be detected and downoaded. please try to improve your site. if u fix this bug, then it's fine to use. thnx to read my comment.

Svar
Aleksandr 9 år siden

Thank you for helping us become better.

0
Fast

Can't download mp3s from vk.com using the arrow link or through playlist

YichGa 9 år siden opdateret af Aleksandr 9 år siden 3

Hi,


got the latest Chrome Version 50.0.2661.87 m and the latest extension but I can't download mp3s from vk.com using the arrow link or through playlist. I can however download files using the "Download audio files" in the extension menu. Had no problems about a month ago. Do you have a solution?


p.s. TemperMonkey asked will I allow the script access to domains and I always answered with Always allow


Br,


YichGa

Svar
Aleksandr 9 år siden

Hello. Reinstall the extension, remove the Tampermonkey extension and Install SaveFrom.net Helper again.

Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Install the extension Chameleon: https://chrome.google.com/webstore/detail/chameleon/dmpojjilddefgnhiicjcmhbkjgbbclob?hl=en-US
2. Install the extension Savefrom.Net: https://addons.opera.com/en/extensions/details/savefromnet-helper/?display=en

0
Besvaret

poque se alento mi computadora al instalar save from

Victor Moreno Gomez 9 år siden opdateret af Aleksandr 9 år siden 3
Svar
Aleksandr 9 år siden

Hello, please give us more details.

0
Besvaret

why i can not download 720@ from youtube

Mutant Mizan 9 år siden opdateret af Aleksandr 9 år siden 2
Svar
Aleksandr 9 år siden

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

0
Fast

why lately can not download the video here?

Afra Syarifah 9 år siden opdateret af Aleksandr 9 år siden 2

why lately can not download the video here? the connection is not secure and the video link already entered can not be loaded. I think mozilla firefox wrong but if I wear google chorme turned out just the same.

Svar
Aleksandr 9 år siden

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Please, send to me a link to a file that will not be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

0
Fast

NÃO ESTOU CONSEGUINDO BAIXAR OS VÍDEOS,APARECE VÍDEO NÃO ENCONTRADO.

Ana Claudia Menezes 9 år siden opdateret af Aleksandr 9 år siden 2
Svar
Aleksandr 9 år siden

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

0
Besvaret

i am not able to download the video from the youtuibe with your extension of save from net.

Bhavesh Nanhe 9 år siden opdateret af Aleksandr 9 år siden 2

I am not able to download the video from the youtuibe with your extension of save from net. Even when I have downloaded its extension and added to chrome.Help me.

Svar
Aleksandr 9 år siden

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

0
Besvaret

When I want to view the video by pressing play, it says unable to find video.

Amari Bagley 9 år siden opdateret af Aleksandr 9 år siden 2
Svar
Aleksandr 9 år siden

Hello, please give us more details.

0
Besvaret

can not get speaker to unmute

Karen May 9 år siden opdateret af Aleksandr 9 år siden 2

on the down loaded video the speaker will not UN-mute



Svar
Aleksandr 9 år siden

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

In what capacity do you download a video?

0
Besvaret

no me salen todas las calidades

Ismael Yadi 9 år siden opdateret af Aleksandr 9 år siden 2

ni 720 p

n 240

Svar
Aleksandr 9 år siden

Hello, please give us more details.

Kundesupport af UserEcho