1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

I can't download anything from VKontacte, I click the arrow and nothing happens. I tried reloading the page, turning the extension off and on - nothing helps. It had been working fine for a few months before.
I can't download anything from VKontacte, I click the arrow and nothing happens. I tried reloading the page, turning the extension off and on - nothing helps. It had been working fine for a few months before.

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

I had this download / extension before and it worked great I love the green arrow. but i had an issue with my computer and did a system recovery and now I tried downloading this helper again and I can download it but it will not open. please help
I loved how this worked but i had to do a factory reset and add new secureity to my computer, (AVG) so now i tried to download this set up once again and It downloads but i can not open it and make it start working please help. I love to download videos

Hello, here are direct links to the expansion unit.
Google Chrome. First 1 then 2.
1. Install the extension Chameleon: https://chrome.google.com/webstore/detail/chameleon/dmpojjilddefgnhiicjcmhbkjgbbclob?hl=en-US
2. Install the extension Savefrom.Net: https://addons.opera.com/en/extensions/details/savefromnet-helper/?display=en

Ваш сервис не работает в новой версии дизайна Вконтакте
Ссылка на скачивание просто не отображается. Браузеры: Сафари, Хром. Версия расширения: последняя. В старой версии контакта все работает отлично

Здравствуйте, для более эффективной помощи мне нужна следующая информация.
Пришлите информацию указанную здесь: http://ru.sfrom.net/user.php?info=1

is it illegal to use this for youtube videos
can you get in troube for using this to download youtube videos

Savefrom stops working when scanning images of a long VK page
When I try to scan this page: http://vk.com/wall-63130299?offset=0&own=1 for pictures (note: if you keep scrolling down, more pics appear, so I scrolled for a very long time), the Chrome extension starts scanning but then stalls at roughly 1300 out of 10000 pics.
Note 1: both Chrome and Savefrom are up to date (tried with both 6.15.2 and 6.16.2), my disk isn't full, and I also tried to clear the cache.
Note 2: I only scan the page in order to get links, I am not trying to download the pictures directly.

Hello. Extension download photos or not?
Send a link to the photo album, we'll check.

The download link not found.
Browser: Firefox 45.0 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Firefox/45.0 Extension: ff-sf 6.18
Saying that The download link not found. : http://webinar.newdirections.ru/2955/room/230/

Hello, this site is not on the list of supported resources.
The full list can be found here: http://en.savefrom.net

can't download an embedded clip
can't download an embedded clip in http://webinar8.ru/w/6168

Hello, this site is not on the list of supported resources.
The full list can be found here: http://en.savefrom.net
Kundesupport af UserEcho