1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Подскажите название и версии браузера, а так же версию расширения, данную информацию можно узнать пройдя по ссылке:
http://ru.savefrom.net/user.php?info=1
С какого сайта вы скачиваете?
Пришлите пару ссылок на файлы что не можете скачать "для теста".
When I try to install the software following error message is coming. "Widows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item".
When I try to install the software following error message is coming.
"Widows cannot access the specified device, path, or file. You may
not have the appropriate permission to access the item".
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
can not download from facebook
Browser: Chrome 55.0.2883 Mac OS X User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.95 Safari/537.36 Extension: chameleon 6.91
Hello, This problem is known to us, we will try to fix in the nearby future.
While you can download the video on our website Savefrom.Net: http://en.savefrom.net
The savefromnet link is not working again on both Chrome and Firefox facebook page
The savefromnet link is not working again on both Chrome and Firefox facebook pages. I am running the latest version and reinstalled, but yet the problem persists
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Hello, I need to know a name of your browser in order to help you with uninstalling.
Could you possibly help us and let us know what is the reason
you want to uninstall the extension from your computer?
Doesn’t it support your needs or you just didn’t like the extension itself?
Thanks. Your answer will help us to become better!
why lately i can not download video of MP4 360? But MP4 720,yes?
I can not download video in MP4 360 and every time that i try, this web page comes out.
Hello, Could you please send a few links you can't download. We will check it out.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
exclamation
There is a small exclamation mark where it is supposed to show the quality of the video to be downloaded; just after the green button, on the drop down
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
As the name of the site from which you download?
Could you please send a few links you can't download. We will check it out.
Kundesupport af UserEcho
