1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Guten Tag, ich kann das gekauft Programm install the extension Savefrom.Net: http://en.savefrom.netz nicht öffnen. Was muss ich tun? Ich lebe in Luzern, Schweiz.
Hello, how is the name of your browser in which you want to install the extension?
Just goes to vidpaw website
when I try to run from within documents browser it says download not supported on browser and goes to vidpaw.com. It used to work, what has gone wrong?
Hello, unfortunately there is no technical possibility to download video on iPhone or iPad.
can the savefrom.net helper *remember* where to save files?
by default, the extension always save files to the same folder (which cannot be set to a customized location). if I am downloading a few files and want to save them into the same folder of my choice, I would have to select this folder each time I save files and that's very inconvenient. it would be great if the extension works the same way as most browsers do -- save download files to the folder I previously selected.
Download link not found
Get an error stating “The download link not found” regardless of video link submitted. This started yesterday when attempting a Facebook or YouTube download. Download link: https://www.facebook.com/groups/positiveblackimage/permalink/10155816409356478/
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Add link of gaana.com
hi i cannot able to download from gaana.com please add link of gaana.com
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
download rate becomes zero
The download rate becomes zero and after some time it starts downloading again. there is no problem with the connection
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Can't download audio files from YouTube anymore.
Browser: Chrome 67.0.3396 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36
Extension: chameleon 7.66
Starting yesterday, I haven't been able to download any audio files from YouTube anymore. It would partially download the file, then stop with the message "Network disconnected"
This is the first one I tried downloading which didn't work. Subsequent attempts on different videos also failed. However, it seems like downloading mp4 still works around 80% of the time. Downloading from SoundCloud and Instagram seems to work fine as well. I don't use SaveFrom.net on any other sites.
Hello, in which format are you downloading?
For the better understanding it'll be great to see a screenshot with the error.
Send a couple of links to files that you can not download.
Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.
Kundesupport af UserEcho
