Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under vurdering

it's taking so long to download. it never did that before

MoonLight Edits 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello, please, send us more details regarding the problem.

0
Under vurdering

Why too much adds in this app???????

manilapriya 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello, in which particular application?

For clarity, can you send a screenshot?

0
Under vurdering

When I insert the link it says “URL can’t be found. Any idea why?

johnsonkimberly767 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error. 

0
Under vurdering

While downloading it redirect to another site

abusakibmd towfiq1 6 år siden • opdateret af Aleksandr 6 år siden • 1
Youtube video

Can't download

Svar
Aleksandr 6 år siden

Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

How is the name of your browser?

0
Under vurdering

Can’t download any video

gokul6232 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under vurdering

why there is no sound in 4k video

vishal 6 år siden • opdateret af Aleksandr 6 år siden • 5
Svar
Aleksandr 6 år siden

Hello, there is no technical possibility to download video with sound in this format.

0
Under vurdering

Undesired multiple copies.

Jacqueline Abbo 6 år siden • opdateret af Aleksandr 6 år siden • 1

Every time I download using the app iny phone,  it automatically downloads more than one copy.  I get two,  three or four,  same size,  but this consumes my internet bundle.  Is there anything I can do? 

Svar
Aleksandr 6 år siden

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

0
Under vurdering

Not working with safari browser

djmozkenya 6 år siden • opdateret af Bean Patricia 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello, what exactly does not work?

0
Under vurdering

Bug Report

Aditya Malviya 6 år siden • opdateret af Aleksandr 6 år siden • 1

It downloads 2 video files instead  of single file. I have installed your app. I open YouTube  app and share its link to savefromfile app.  When I choose size or click download.  This app send me 2 download  file of same content. 

Svar
Aleksandr 6 år siden

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

Svar
Aleksandr 6 år siden

Здравствуйте, скорее всего Вы пользуетесь браузером Google Chrome.
Зайдите в настройки Tampermonkey, включите режим настройки «продвинутый»,
пункт Downloads BETA, дальше Download Mode: browser api
Перезагрузить ТМ.
Скриншоты: https://drive.google.com/drive/u/0/folders/1lkLJG_e2d5aezpjd13lsRle4kxjMUIPC



Kundesupport af UserEcho