Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
0
Under review

I am unsuna to download videos from your website(Android version 8.0.0)

Susant fa 7 anys • updated by Aleksandr fa 7 anys • 1
Answer
Aleksandr fa 7 anys

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

isnt working

emmakinz27 fa 7 anys • updated by Aleksandr fa 7 anys • 1

my documents isn’t working. it keeps crashing and it isn’t letting me download anything from youtube. please fix it. thank you.

Answer
Aleksandr fa 7 anys

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

0
Not a bug

Download link not found again?

xArtsAnimatezYT fa 7 anys • updated by Aleksandr fa 7 anys • 2
Youtube video

Browser: Chrome Mobile 64.0.3282 Android

User Agent: Mozilla/5.0 (Linux; Android 5.1; HUAWEI RIO-L01 Build/HuaweiRIO-L01) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.123 Mobile Safari/537.36


Why isn't the link working? I mean it's like a few times even I reloaded the page and use the app it still remain same

Answer
Aleksandr fa 7 anys

Hello, unfortunately this video download is not technically possible, as it is tied to the country.

0
Under review

Getting "Failed to make the request." every time. Worked just fine a few days ago

daniellindsley 123 fa 7 anys • updated by Aleksandr fa 5 anys • 4

Browser: Chrome 63.0.3239.132

Video: 

Youtube video

No, I'm not using the extension, especially since I would have to pay for it.

Answer
Aleksandr fa 7 anys

Hello, the extension Savefrom.Net is absolutely free.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

It won’t load when I search my link

Jackie umanja fa 7 anys • updated by Aleksandr fa 7 anys • 1

please fix this I love this site but all of a sudden it won’t load then it would say failed to load please try again. It irks me so bad. Please please fix this!

Answer
Aleksandr fa 7 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I can't add to the Google Chameleon extension

rami fa 7 anys • updated by Aleksandr fa 7 anys • 1
Answer
Aleksandr fa 7 anys

Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

0
Under review

This don't work worth a shit. Constantly fails

Nope fa 7 anys • updated by Aleksandr fa 7 anys • 1

The download cannot be saved because an unknown error occurred.

Please try again.

Answer
Aleksandr fa 7 anys

Hello, Please, let us know what is the name of the program you are using for downloading videos?

0
Under review

Does not download the full videos, but just a snapshot

Ganda fa 7 anys • updated by Aleksandr fa 7 anys • 1
Answer
Aleksandr fa 7 anys

Hello, please, send us more details regarding the problem.

0
Under review

Google Chrome browser simply add the extension from Opera add-ons

pm1electric fa 7 anys • updated by Aleksandr fa 7 anys • 1

Unable, not select the "Google Chrome browser simply add the extension from Opera add-ons"please help.. (Windows 10 Pro CU 1709 - Goggle Chrome 64.0.3282.167)

Answer
Aleksandr fa 7 anys

Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

0
Under review

Subtitle

Miyaa fa 7 anys • updated by Aleksandr fa 7 anys • 1

i don't know why it's just me or not. I can't download the subtitle even if there is a subtitle in that video (from youtube). I mean if i download video with soft sub it can't be downloaded. But 2 monts ago i still can download the soft sub. What's happen?

Answer
Aleksandr fa 7 anys

Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.



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