Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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Under review

keine links wie fast immer

bertholdgerr fa 5 anys updated by Aleksandr fa 5 anys 1
Answer
Aleksandr fa 5 anys

Hello, please, send us more details regarding the problem.

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Under review

no puedo descargar videos de youtube

Angel RM fa 5 anys updated by Aleksandr fa 5 anys 1
Answer
Aleksandr fa 5 anys

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Answer
Aleksandr fa 5 anys

Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.

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Under review

habe screenshot gesendet, trotzdem beim Versuch zu download .....no links found....

bertholdgerr fa 5 anys updated by Aleksandr fa 5 anys 1
Answer
Aleksandr fa 5 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

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Under review

https://ok.ru/video/1462328887973

deboranataliqvd fa 5 anys updated by Aleksandr fa 5 anys 1

No puedo descargar el video por ningun motivo

Answer
Aleksandr fa 5 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

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Under review

Ummy unable to resolve link info

geodave50 fa 5 anys updated by Aleksandr fa 5 anys 1

Using version 1.10.7.2.  Some links will not resolve, such as 

https://www.youtube.com/watch?v=-4k5p5morHc

https://www.youtube.com/watch?v=jVyb_yLGrHE

https://www.youtube.com/watch?v=usDb7VDRzeM

After Ummy connects and gets info, the correct image for the video comes up, but no link is established and the message "Insert a link to a video or playlist" comes up.  Reloading the link always produces the same result.

Image 5960

Answer
Aleksandr fa 5 anys

Hello, there was an update with a bug fix.
Current version: 1.10.8.0
Reinstall from our website: https://videodownloader.ummy.net

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Under review

immer wieder das gleiche Problem und die gleichen automatisierenden Hilfestellungen, findet keine Links, letzter Versuch, dann Kündigung falls sie mich weiter ärgern!!!

bertholdgerr fa 5 anys updated by Aleksandr fa 5 anys 1

keine links gefunden, immer wieder und wieder, zwischendurch funktioniert es mal, übler service, nicht zu empfehlen

Answer
Aleksandr fa 5 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

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Under review

not working on hotstar.com site

uuuuughg fa 5 anys updated by Aleksandr fa 5 anys 1
Answer
Aleksandr fa 5 anys

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

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Under review

I GOT THEE 1.10.7.2 VERSION I CANT DOWNLOAD NOTHING I GOT MOZILLAFIRE FOX

eladbadihi fa 5 anys updated by Aleksandr fa 5 anys 3
Answer
Aleksandr fa 5 anys

Hello, please give us more details.

0
Under review

vk

Rule fa 5 anys updated by Aleksandr fa 5 anys 1

Download playlist from VK its not working. All the links download a small file, incomplete.

All the links from playlist start like this:https://vk.com/mp3/audio_api_unavailable.mp3

Answer
Aleksandr fa 5 anys

Hello, we know about the problem, our developers find out what is the cause of the error.