Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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Under review

firefox mobile fallo youtube

wilfrido net 6 years ago updated by Aleksandr 6 years ago 1

Esta fallando nuevamente en firefox mobile 20/01/2019, no aparece el boton de descarga debido al nuevo diseño de youtube,  porfa será que podrian arreglarlo
Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

Not able to download 720p with audio.. no option is available

Anu8122 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+1
Under review

I can't download 720p,1020p... MP4 not having audio

Renjith 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+1
Under review

I can't download videos from ok.ru

chrisposso2003 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy
the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

+1
Under review

i cant download 720p videos

rnishad31 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+1
Under review

En la mayoría de los video no me permite descargar a 720p ni a 1080p

jovanym127 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+1
Under review

downloading system not good

saidursoft1 6 years ago updated by Aleksandr 6 years ago 1

Present Downloading system not good old is best....you will be loss your traffic for that

Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

+1
Under review

Why now can't download 720p only 360p can download.!?

Solsa Here Vevo 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

+1
Under review

Inconvenient/ Unethical ads displayed

Bint Farooq 6 years ago updated by Aleksandr 6 years ago 6

Respected Sirs

An updated version of savefrom net is displaying obscene pictures via sponsored ads. This is highly displeasing the you promote ponography. Please see to it that such videos /ads aren't displayed and the user should have some authority to not let them appear on his/her display.

It's really displeasing n unethical.

Answer
Aleksandr 6 years ago

Hello, send screenshots and a link to this ad.

+1
Under review

Please add the mp3 option too

Advicer 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net