Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+1
Under review

i cant download i cant understand why

ngumi teke 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

I CAN DOWNLOAD THE VIDEO FROM YOUTUBE BUT IT IS IN 0 BYTES

SIVABEHAPPY10 6 years ago • updated by Aleksandr 6 years ago • 1

I CAN DOWNLOAD THE VIDEO FROM YOUTUBE BUT IT IS IN 0 BYTES

Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

Youtube not allowing to Download

seumadruga 6 years ago • updated by Aleksandr 6 years ago • 1

The Button Appears but says (Unable to get the file size)

I use Chrome Versão 75.0.3770.100 ( oficial) 64 bits

and SaveFrom Version 8.25

Answer
Aleksandr 6 years ago

Hello, this extension has been fixed. Please, update or reinstall it from our site:
https://en.savefrom.net/faq.php#ext_inst_chrome

Answer
Aleksandr 6 years ago

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

+1
Under review

No descarga videos y tampoco permite actualizar a la version 8.26

somewere511 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, Reinstall the extension after an older version is uninstalled: 

https://download.sf-helper.com/mozilla/helper_last.html

+1
Under review

not working on vk and ok like all others

Jay Joe 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.

Please, go here http://en.savefrom.net/user.php?info=1

Copy the details that you see and send them back to us.

Please also send us some links that you can’t download.

Thank you for contacting Savefrom.Net support !

+1
Under review

when ever i try to download a video it says forbidden and its is txt file

Connor Ludwick 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+1
Under review

Can't download this link

Hakan Bulut 6 years ago • updated by Aleksandr 6 years ago • 5
Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

+1
Under review

Kenapa nggak bisa download video di daily motion?

utari c wulandari 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, there was an update with a bug fix.
Ummy Video Downloader OS Windows 1.10.4.​​​0
Ummy Video Downloader OS MAC 1.69
Please update or reinstall from our website: https://videodownloader.ummy.net

Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download.
For the better understanding it'll be great to see a screenshot with the error.



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