1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Inconvenient/ Unethical ads displayed
Respected Sirs
An updated version of savefrom net is displaying obscene pictures via sponsored ads. This is highly displeasing the you promote ponography. Please see to it that such videos /ads aren't displayed and the user should have some authority to not let them appear on his/her display.
It's really displeasing n unethical.
Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net
Introduce the MP3 format also..
It will be useful to download a song from the video which is uploaded by #YouTube
Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net
No puedo descargar videos en hd
Hay videos que ya no puedo descargar en 720p, solo aparece la opcion 360p aunque el video este disponible en 1080p
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Hello, install the Televzr application: https://itunes.apple.com/ru/app/televzr/id1315558815?l=en&mt=8
Instructions on how to download: https://youtu.be/JE8xjQpbDo4
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
Why do I can only download videos with audio only up to 360p? What happened to the old 720p with audio?
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Customer support service by UserEcho
