1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
it isn't working the download button disappeared
I went to go and download a youtube video to discover that the green button was gone
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Cant download the YouTube videos in HD only 360p available
I am facing a problem in downloading videos in HD there the highest quality available is 360p. Favinc same problem in browser and application both
Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
virus
Hi. A virus is downloaded every time I sonwload a video. This occur when I press "Descargar mp4 360". Then the video downloads but I have to clean the computer because of the virus. It was easy in windows 7 but in thw 10 the virus desactivated de antivirus, and I had to make a strong work to repair the computer. I hope this coulb be fixed, becuse I use savefrom to get videos for my classes. Thanks.
Hello, what kind of virus, can you send a screenshot of the virus?
To want to download the aintivirus appears. Fix this.
To want to download the aintivirus appears. Fix this.
The latest version is not installing in Safari "Safari is no longer compatible with unsafe extensions."
The latest version is not installing in Safari "Safari is no longer compatible with unsafe extensions."
Hello, we've found the solution how to make Savefrom work in Safari.
Install the Tampermonkey extension: https://safari-extensions.apple.com/?q=tampermonkey
Install the Savefrom script: https://download.sf-helper.com/chrome/helper.user.js?ts=1537523278787
Why I do not ownload any song from star maker apps.?but before 2 months I was downloaded some mp3 from star maker.please help me
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, in order to download 1080p with sound from Youtube you need to install our program Ummy Video Downloader,
download video with sound through the site or an extension there is no technical capability: http://videodownloader.ummy.net
Hello, where exactly is there no quality 720?
Describe more in detail.
Customer support service by UserEcho
