Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Answer
Aleksandr 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net

0
Under review

Why don't provide 720p download?

johnpollok99 5 years ago updated by Aleksandr 5 years ago 1

I can't download 720p quality of videos.why?

Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

Site com defeito

Cleiton Henrique 5 years ago updated by Aleksandr 5 years ago 1

Se não resolverem os problemas desse site, tirem isso do ar porque site que não baixa nada não deveria existir. Tento baixar um vídeo e essa porcaria exibe a mensagem 'link para download não encontrado". Estou ficando farto disso.

Answer
Aleksandr 5 years ago

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I am unable to download in 720p

Himanshu chaudhary 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

Answer
Aleksandr 5 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

we cant download some hd videos in 720p quality.please set thi bug

lakshitha 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

Error a la hora de precionar el boton de descarga, reubicar

wilfrido net 5 years ago updated by Aleksandr 5 years ago 1

tienen una extencion muy buena, pero en algunos dispositivos he encontrado que tiene defecto a la hora de querer presionar el icono de descarga pues no funciona, me temo que es por la ubicacion que esta en la esquina, #nota es en firefox mobile

Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

por que no puedo descargar en mp4 720 hd

lagalgarete 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

spam?

jimjulian 5 years ago updated by Aleksandr 5 years ago 1

I am getting ebates.com spam banner ads in Chrome. The ads are foe ebates.com. Is the SaveFromHelper TamperMonkey script at fault?

0
Under review

I Can't Download HD videos

Luis Vasquez 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#