Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Under review

Why i can't download in 720?

Safira Rizki Amalia 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

Cant download from VK.

balamutas 6 years ago updated by Aleksandr 6 years ago 1

Help me out please

Answer
Aleksandr 6 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy
the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

https://Some videos are not downloadable i.e www.youtube.com/watch?v=YXljAiP9RWo&list=PLd3UqWTnYXOnkicyzePnIg8rc2qEXgjiF&index=48

hybrisnote 6 years ago updated by Aleksandr 6 years ago 1

I am trying 2 videos to download, But these are not downloading.

Youtube video

;list=PLd3UqWTnYXOnkicyzePnIg8rc2qEXgjiF&index=48


Youtube video

;index=47&list=PLd3UqWTnYXOnkicyzePnIg8rc2qEXgjiF
Answer
Aleksandr 6 years ago

Hello, at the moment you can download the video?

0
Under review

why for 720p videos if downloaded doesn't have sound?why for 720p videos if downloaded does not have sound?

tyy 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

I can not download video by linkhttps://youtu.be/1FyWPqUX1O0

Thắng Nguyễn 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Under review

I cant download music video at 720p please fix it

San Jose 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

Answer
Aleksandr 6 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net

0
Under review

Why don't provide 720p download?

johnpollok99 6 years ago updated by Aleksandr 6 years ago 1

I can't download 720p quality of videos.why?

Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

Site com defeito

Cleiton Henrique 6 years ago updated by Aleksandr 6 years ago 1

Se não resolverem os problemas desse site, tirem isso do ar porque site que não baixa nada não deveria existir. Tento baixar um vídeo e essa porcaria exibe a mensagem 'link para download não encontrado". Estou ficando farto disso.

Answer
Aleksandr 6 years ago

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I am unable to download in 720p

Himanshu chaudhary 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#