Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
Answer
Aleksandr 5 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

I can not download 720 or more pixel video song!

jrtravelscumilla 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

I can't download vids from the sun!

Curious_Bilawi 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Under review

Interrupted Playlist downloads

Johannes Bester 5 years ago • updated by Aleksandr 5 years ago • 1

Downloading Playlists sometimes get interrupted and is not re-startable
Simple solution I can suggest is allow edit of download list
Please - it will add functionality

Answer
Aleksandr 5 years ago

Hello, we will consider your idea. 

Thanks for using our products!

0
Under review

Tôi không tải được file mp4 720p

Việt Dũng Đặng 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

How do I rid my computer of your OBNOXIOUS pop ups?

Pizdoff 5 years ago • updated by Aleksandr 5 years ago • 3
Answer
Aleksandr 5 years ago

Hello, what is the name of your browser?

0
Under review

All the videos gets downloaded in 360q

papatyalale6777 5 years ago • updated by Aleksandr 5 years ago • 1

Why all the videos gets download in 360 quality. This keeps happening I see other people has the same problem too but it seems like none of them gotta answer.

Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under review

Please provide high quality of video like 720

AbGdshj 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Fixed

dailymotion no longer shows download options

Gibhdk 5 years ago • updated by Aleksandr 5 years ago • 6

For several days the download option is not showing, when watching a video on Dailymotions webpage.

Answer
Aleksandr 5 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

your plugin doesn't work on youtube, i'm uninstalling it

t franza fg 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, what exactly is not working?

Describe in more detail.



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