Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+7
Fixed

Une saloperie d'Ummy est venue s'imposer, et depuis, je ne peux plus rien télécharger

ursusmariae85 5 years ago • updated by Aleksandr 5 years ago • 1
+7
Under review

cannot download any music in vk.com

Heno 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, we are working hard to fix the error.

+7
Under review

Says service not available

myemailthats 5 years ago • updated by yathatryan 5 years ago • 1

I try any YouTube link and it returns service not available

Answer
Aleksandr 5 years ago

Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.

+7
Under review

savefrom.net not working in youtube

afshireza 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.

+7
Under review

Hi dear! I can't download.

Jassas 5 years ago • updated by Aleksandr 5 years ago • 5

1-at first I loved this extension but in these days there are some problems

2-If I click the download sign(mentioned in number 1) it can't download.

3-if I click the description beside the download sign it can't come if some time come and I click it but can't download.

thank you 

Browser: Opera-Webkit 650 Windows

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36 OPR/65.0.3467.78

Extension: opera-chromium 8.61

Image 5725

Image 5726
Answer
Aleksandr 5 years ago

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.

+7
Under review

It stopped working... Been trying for days, but tab drops down to read Download, but it doesn't.

jscher 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

+7
Under review

download button is not working

pasindu 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

+7
Under review

can't downkoad youtube videos using Mozilla Fire Fox with add on to use this downloader

nevadageologist 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, Reinstall the extension after an older version is uninstalled. The current version is 8.64:

https://addons.mozilla.org/firefox/addon/savefromnet-helper/



Customer support service by UserEcho