1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.85: https://en.savefrom.net/user.php?vid=387#10
Thank you for using Savefrom.Net browser extension
Can't download anything from any sites...(Insta, Soundcloud, Facebook, Youtube)
I can't seem to download anything anymore since you updated this software...?
It was much better for the user before you changed it.
I don't have any download buttons on the screen anymore on Youtube & any buttons on other sites do not work.
I have attached my details.
I would appreciate an old version if this current version is incompatible
Thanks for your help.
Browser: Chrome 81.0.4044 Windows
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36
Extension: userjs-chrome 7.55.2
Hello, Reinstall the extension after an older version is uninstalled. The current version is 8.84.2:
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Cant download some audios from VK, now
On VK using this addon can download some audio files and others don't, just appears 0Kbps, but I can listen to them on page.
Is a bug or they updated something on their API?
Browser: Chrome 81.0.4044 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36
Hello, Reinstall the extension: https://en.savefrom.net/faq.php#ext_inst_chrome
Clean your browser's cache and cookies.
Where is it Downloading?
Most of videos work but for some reason in just a very very few ones this appears instead of the usual.
Where is the downloaded file? I just cant find it and im sure it has been downloaded because i monitored the storage space. But it is not where it is suposed to be. Every video gets downloaded into my Downloads folder. But not these one downloaded this way. Where are they?
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Служба підтримки клієнтів працює на UserEcho
